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Moon Palace® Cancun - All Inclusive Resort Cancún Tripadvisor Reviews
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7 Reviews
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Family Vacation to Moon Palace Sunrise, September 2022
We have been going to Cancun / Moon Palace for vacation since 1995. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. Every room has great views of either the beach, or the pools, or the inner garden areas. Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian & ..), the food is very tasty and there is always something for every taste. The management (like Ms. Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. There is also daytime entertainment in the pool area. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. The young lady that was working at the Elite check-in desk on 09/09/2022 late afternoon. Gondola Restaurant: Food choices were great, with a very clean environment. Every one was great. The Manager; Ana Martha Mejia is very kind, welcoming, professional and runs a very orderly and friendly restaurant. The Hostesses; Alma, Yozune, and Enery. The Servers; Antonio Chi, Edy Moreno, Eduardo Currillo, Irvin Ek. Bugambilias Restaurant: Food choices were great, with a very clean environment. Every one was great. The Hostesses; Ana Ortiz, Alma Ariet, Yozune Flores, Osmara, and Omar. The Servers; Alfredo, Ruby, Juventino, Adrian, and Ingrid. The Lobby Bar: The atmosphere was very nice and comfortable. Choice of certain alcoholic drinks (Top Shelf) was limited. The Live Music had variety and tasteful. The Servers; Maria Cano, and Frida Galicia were very kind, welcoming and attentive. The Spa: The ladies who gave us massage, Gaby and Vigueras were very professional and kind. The Bellboy staff: Everyone was kind and welcoming, specially; Ricardo Sierra Antonio. The Maid Service (Room # 3117): Everyone of the ladies who attended to our room and kept it very clean and organized was very kind, professional, and attentive. THANK YOU! (Sorry that I did not ask for their names). THANK YOU, Everyone who made our stay very pleasant and comfortable, AS ALWAYS. THANK YOU.
Be the first to ReplyEneresto the Dancing Chef is one of the gens of this place
Ernesto the Dancing chef is the BEST. He dances, serves ice cream and brings all the energy. The man is a gem and should be everyone's bestie. If you don't see Ernesto, you're missing out on one of the best parts of this resort! While you're enjoying the pool, be on the lookout for him!
Be the first to ReplyDancing chef poolside
Ernesto the dancing chef serving ice cream poolside made our weekend! So fun, friendly, best ice cream server in the world. He dances with you and makes you feel so special as he serves you a bowl of delicious fresh ice cream or sorbet!!
Be the first to ReplyMoon Palace Sunrise ice cream
Ernesto the dancing chef is amazing! He made the atmosphere so much fun! Shaking his booty, making everyone dance and smile. He is the best! Our experience was made 100 times better because of him. Can't not wait to come back with my family. Give this man a raise.
Be the first to ReplyWe will be back!
Our family of four just spent 8 nights at Moon Palace Sunrise and we really had the time of our lives. The service here is the best we have had out of several all-inclusive resorts we have tried. The employees seem genuinely happy to be here. I believe this resort and its Palace Foundation does a better job than most of supporting its staff and it really shows. I had dinner last night with my youngest son at the Pier 8 Seafood restaurant and met the loveliest waiter, Javier Cuautle. He's is such a kind soul and deserves to be recognized for his wonderful service and positive energy. We had great conversation with Ivan at Momo restaurant and he was incredibly helpful navigating the menu and our allergies. Alejandra at the vacation planning desk was wonderful to us and helped us plan the perfect day trip to Isla Mujeres. Thank you so much, we had the BEST DAY ever! Ernesto the dancing ice cream man is a real treasure and a must visit for everyone staying here! He is so much fun!! Look for him near the pools in the afternoons. Be sure to note the employees who stand out to you and make your trip even better We have learned that they benefit from these mentions through an incentivized program that has many perks and benefits - it really makes a difference for your stay and in their careers. Cheers Moon Palace, you'll be seeing us again!
Be the first to ReplyErnesto
Ernesto is the best ice cream man and dancer in the whole resort. Ice cream was delicious and he’s so fun. Gracias Ernesto
Be the first to ReplyWon't likely return :(
Beds so comfortable, food was good, service was great. Dancing chef was the best. The trip planners were not great. First excursion was amazing, booked a second one being told it would include everything that it did not. They refused to help and we had a 12 hour day with one small snack, hours left on an island when told only 2 hours and one meal in 12 hours.
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