Stole money from a Suicide Prevention Charity - Naifs London - Buy Reservations
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🤮 1/5 - Stole money from a Suicide Prevention Charity
By 👻 @Alice Hendy, 07/08/2022 3:00 am
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We had tried to resolve our issue this morning with the deputy manager at the Radisson Blu Edwardian Vanderbilt Hotel, but alas that wasn’t possible, hence my email to yourself. Just to give you some background on events. We are a small family run suicide prevention charity based in Hampshire, and we formed in the wake of my late brother Josh, who sadly took his own life in 2020. We had the honour of being shortlisted for an award at the British Insurance Awards nearby on Wednesday evening( July 6th). We arrived at your hotel above at around 4pm on Wednesday, a hotel which we chose for its convenient location to the venue. We were met at reception, asked to confirm our names and the length of our stay which we did. To our horror, we were then told in a nonchalant way that your hotel was closed and that we had been relocated to a sister hotel. Several other individuals that arrived at a similar time to us for check in were spun the same line. When we challenged why we hadn’t been notified prior to our arrival, we were told that the hotel had tried to let us know but didn’t have a contact mobile number or email address for us! Reception ordered a taxi for us at their expense and sent us on our way on what we were told would be a 10 minute journey. We eventually arrived at the sister hotel some 75 minutes later. On arrival at the sister hotel, the receptionist asked us to confirm the mobile number and email address that they had for us on the system. It therefore seems strange that the original hotel didn’t have these details? Bearing in mind we are a small charity, and every penny counts to us, we were then faced with three taxi rides that we didn’t anticipate, all at the expense of our charity. The receptionist at the sister hotel spoke to her line manager at approximately 18.00 on 6th July and he agreed that as a gesture of goodwill, he would reimburse the costs of the three unplanned taxi rides (the sister Hotel to The Royal Albert Hall, The Royal Albert Hall to the sister hotel return journey and finally the sister hotel to collect our car from our reserved parking space. The parking and venue were both convenient to the original hotel that we had booked, so none of those expenses would have been incurred. To say that were are disappointed by the attitude of such a huge hotel chain like Radisson is an understatement. Although in comparison, the three combined taxi fares (£47.64) may not seem as a significant amount, but to our charity it is. I would kindly ask that you reimburse the £ 47.64 back into our account as a goodwill gesture.
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