Terrible experience thanks to the manager's atrocious - Navy Beach, Montauk - Buy Reservations
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🤢 2/5 - Terrible experience thanks to the manager's atrocious
By 👻 @Pete F., 08/01/2023 3:00 am
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Terrible experience thanks to the manager's atrocious behavior. We had a reservation for 12 people, plus a baby, during a sunny Tuesday afternoon. They had a long table set for us, but only one sun umbrella over three connecting tables . We kindly asked whether they could install another umbrella for us, as half of us were directly under the sun. There were plenty of umbrellas in empty tables around us. The manager came out and, in an extremely rude and condescending way, told us that they don't move umbrellas to other tables. In an exchange with him, he used the following phrases: " we just don't do that for our customers- it's our policy" " you are in a restaurant on the beach! It's fine if you have have sun in your eyes" " if you don't want to be in the sun you can simply go inside" " it is my job to set the table for you, not to set the right amount of umbrellas for you" Oh, and when one of the members of our party said "excuse me sir, but..." he rudely interrupted in a condescending way and said " yes MA'AM!?" Thankfully, a very friendly waiter named Pierre saw what was happening and offered to help us. He took the initiative and together with the help of another waiter, and the reluctant manager, helped us install a second umbrella. The installation took only 5 min. It is unacceptable to book a reservation for 12 people with half of your party left to sit in the direct sun and then be that rude to your customers and refuse to accommodate them. The fact is that the manager is a rude, lazy, thin skinned, Irritable person demonstrates that he should not be in the hospitality business. I am giving it two stars instead of one only due to the awesome waiter Pierre who helped us out and saved the day. I hope Pierre takes over the restaurant one day, the food was decent and the view is great, so it has potential.
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