Nice location, well known hotel but it's a very old property. - New York Marriott Marquis - Trade Reservations
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😒 3/5 - Nice location, well known hotel but it's a very old property.
By 👻 @Adam Y, 04/21/2024 3:00 am
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This was just a one night stay, and they have some very nice staff and amenities, but this place really needs some work. I know NYC is expensive, but for $460 there are some things I shouldn't have had to deal with that I did. Check in was easy, relatively speaking but I got to my room and the card provided didn't open the door (neither key worked). I called from a house phone, as I was under an urgent time crunch to get in the room and make a meeting online, but no one answered. I went back to the line and the person whose only job seems to be to direct traffic to a line 2 feet in front of me, essentially didn't care at all and told me I had to get back in line, which was now 10 deep. Interestingly enough, there were two others in front of me who had the same issue. 8-10 minutes later, I did make it up to my room. The room was very nice, and I was barely able to make my meeting. An hour later, I had a dinner to attend, and wanted to put things in the safe. I followed the instructions, but when I double checked the combination, the door was stuck shut and wouldn't open. Now in full panic mode, I did call from my room and someone was able to come up in 5 minutes (which was very nice) and get the stuck door to open. He told me I could use the safe, but I just laughed and said "thanks but no thanks". He said many of these have to be replaced, much like a lot of things in this hotel. Sleeping later that night is very tricky and I wish I had brought my white noise machine as the ear plugs I had were no match for Times Square on a Tuesday night. I may have slept 5-6 hrs due to the noise and constant horn blowing, which is a NYC tradition. In the morning I went to use the gym, which had a lot of equipment, but unfortunately the rowing machine shown in their photos was nowhere to be found. They had a different option, but not what I was looking for. They do have two peloton bikes, but only one was working. Not optimal, but it happens. There was no employee at the desk to ask questions to, so I just did what I could in 45 minutes and was on my way to breakfast. The hotel charges you 40 a night for something (it's a ridiculous charge candidly) plus tax, so they encourage you to eat breakfast in the hotel because you are getting charged the $48 regardless. Unfortunately, the line for breakfast at the only place that would honor the charge was 15 deep at 10:20am, and with checkout time at 11, I was running out of options. Fortunately the service, once seated was outstanding, and so I ordered french toast (3 half slices), bacon (4 nice slices) and a fruit cup, which came out to $38 before tip. My goodness. NYC is expensive, but that is ridiculous. Checkout was easy, and I found that I had paid the bill other than the $48 three weeks ago, so it wasn't as painful as it might be otherwise. Nice place, in a good location but it really needs a lot of work in some areas.
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