A few easy tweaks away from being top tier - Nobu Atlanta - Buy Reservations
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🙂 4/5 - A few easy tweaks away from being top tier
By 👻 @Jeremy E, 12/12/2023 3:00 am
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We stayed at the new-ish Nobu Hotel in Buckhead a week ago. First thing, the hotel is beautiful. The hallways are moody and seductive, the rooms deliver a warm yet sleek vibe that Nobu is known for. The beds are supremely comfortable and the bedding is top tier. We've stayed at many wonderful hotels and this bedding setup is easily up there. I also want to bring attention to the bathroom fixtures from Gessi which are visual and tactile works of art. I love them. Service was also very gracious and always happy to assist. These was a small issue that occurred and they absolutely made it right. The property is so close to being top tier in the city, after a few simple tweaks. First is property detail. While the property is gorgeous, a bit more love needs to go into overall polish. For example, in the fitness center the fruit never had more than one piece of fruit in it. The whole entry area of the fitness center felt a little sad. This is easy to fix however. Also, breakfast could use a bit of a Japanese touch in addition to more pomp and circumstance into the overall presentation. It didn't really feel like we were having breakfast in a beautiful room, it felt like we were eating in the Nobu space (which is normally bustling at night) that is too large for a breakfast service. This is trickier one to get right in such a normally dark room but I know it can be done. Next is the valet. They've outsourced it to 12 Oaks, which is a local valet operator. That's 100% fine for a shopping center in the area but a hotel like this should have it's own valet crew. Not just because of the presentation but for practical purposes as well. The valet usually had one person which meant that people were waiting far far too long for their cars. Also, unlike a hotel which has valet integrated, you can't call the car from your room beforehand. They have a system where you can text a number to have it requested. This works fine the first time you use it but after that it become a mess because every time you bring your car back they need to give you a new number. When you bring your car in during hours you want to be able to drop the keys and go but each time here you need to wait for them to activate the number. Once again, this system works perfectly for the Nobu restaurant on it's own but is a bad system for hotel guests. That said, these are all fixable issues. Once they are rectified Nobu Hotel should become one of the top properties in Atlanta.
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