Headline: Nobu Hotel in Miami does not meet minimum - Nobu Hotel Miami Beach - Trade Reservations
Save up to 30% at Nobu Hotel Miami Beach!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Suite
- 539 (627 Sq Ft Or 50 58 Sq M. Junior Suite 2 Queen Beds)
- 725 Sq Ft Or 70 Sq M. Corner Suite Panoramic Window Ocean View
- 593 Sq Ft Or 55 Sq M. Corner Suite Panoramic Window Ocean View
- 539 (627 Sq Ft Or 50 58 Sq M Junior Suite King Bed Intracoastal)
- Any Deluxe Room
- 440 Sq Ft Or 41 Sq M. Full Or Partial Ocean View. Furnished
- 380 (420 Sq Ft Or 36 40 Sq M Bay Water Intracoastal View King Bed)
- 380 (420 Sq Ft Or 36 40 Sq M Bay Water Intracoastal View 2 Queen)
- Deluxe Room King Bed 380 (420 Sq Ft Or 36 40 Sq M Contemporary)
- Any Accessible Room
- 539 Sq Ft Or 50 Sq M. Junior Suite King Bed Intracoastal Water
- 380 (420 Sq Ft Or 36 40 Sq M Contemporary Japanese Decor King Bed)
- 539 Sq Ft Or 50 (Sq M. Junior Suite 2 Queen Beds Intracoastal)
- 593 Sq Ft Or 55 Sq M. Corner Suite Panoramic Ocean View With
- Any Standard Room
- 380 (420 Sq Ft Or 36 40 Sq M Contemporary Japanese Decor 2 Queen)
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Miami Beach's Best Hotels that are most frequently booked by customers of Nobu Hotel Miami Beach
Ranked #12 in Miami Beach's Best Hotels.
🤮 1/5 - Headline: Nobu Hotel in Miami does not meet minimum
By 👻 @Brittany R., 08/15/2022 3:00 am
|
Headline: Nobu Hotel in Miami does not meet minimum expectations associated with the Nobu family.Context:I booked a night at the Nobu Hotel & a massage treatment after the spa confirmed that as a guest of the hotel I could enjoy the steam room for the duration of my stay. My goal was to treat myself, unwind, & set intentions for the rest of the year.--------What went wrong:1. Upon checking into spa, I was informed that the steam room was not working (even though the day before when I specifically called, they said I could use it)2. On the way to beach- none of the employees seemed to be clear on where I could get towels for the beach/pool (we ended up finding our own)3. On way to get morning coffee - the employees directed us to a totally different (and wrong) area of the hotel to get our coffee (like how do the employees not know basic things about the hotel grounds)4. When it came time for yoga (which I was very much looking forward to) the employees seemed to not know anything about it (i.e. some said it was cancelled, others said it was on, others said it was in one place, and others said it was somewhere else)5. When I went to return my yoga mat to an employee - his response was that he didn't know what to do it with. And when I asked what I should do with it- he said "eff it, why don't you just keep it"?! I ended up leaving the mat on the ground near him, and it was legit still there when I left later that night (outside, rolled up, never put away- I would not be surprised if it was still there to this day)6. I called for a toothbrush, they said they didn't have any in the hotel - but then later when I saw housekeeping & asked - she had one. I went all morning without a toothbrush7. I called for a 2nd bathrobe and a blanket (we were cold) and they brought a sheet instead.8. My girlfriend arranged a late checkout for us. When I went to get my key extended - the front desk said there was no note of a late check out even though she had definitely spoke with a team member and had all the right details/etc.9. At the restaurant (Malibu Farms) the host asked us to wait at the bar for our table (she said she would sit us in a booth with a water view). She walked by us many time and my girlfriend said "hey we are sitting here just so that you see us/know where we are". Like maybe 1 minute later, she proceeded to give our table away that we had waited for & when we asked what happened she was very rude & abrasive and said she called our name so many times and that we didn't respond - but we didn't hear her bc we were sitting where she asked us to sit!10. On the way out - after all our things were already packed up we realized that we didn't have any lotion and asked the spa for some lotion. They literally got on walkie talkies asking if they had lotion, if they could give out lotion, etc. - when meanwhile it is a spa! of course they have lotion and as Nobu Hotel guests we were entitled to using spa services & amenities (including a pump of lotion if we well pleased).--------What went right:- Views and location- Pool and overall maintenance inside and outside- Breakfast at the Malibu Farms was very yummy- The managers when notified of what was going on, did their best to make it right at the spa, the restaurant, and the hotel overall------Overall, the hotel operated in a highly uncoordinated fashion and as a guest, I was disappointed (and irritated) with how much personal work/effort it took from me to make sure things were right- which was not my job as a guest of Nobu hotel.Likewise, especially given we are still in a health pandemic- the lack of care and concern for hotel guests (and even the hotel itself like with the yoga mat) was alarming. Like if they acted this way in my face when it came to simple things, imagine what is happening behind closed doors- like are they even taking things as important as COVID standards, etc. seriously?
0 Replys
0 Comments |
Be the first to Reply |