Awful Experience - Avoid if you want what you booked, appreciate honesty and customer service, and like Wifi - Nobu Palo Alto - Buy Reservations
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🤢 2/5 - Awful Experience - Avoid if you want what you booked, appreciate honesty and customer service, and like Wifi
By 👻 @SheSheTraveler, 06/12/2023 3:00 am
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Avoid if possible. First, Wifi isn't working. It's a known problem. I'm on a business trip and need to use my phone as a hotspot for any work I need to do. I booked a king room. Walked into 2 doubles. When I called down, I was told it's what I booked. I looked at my email reservation - I did in fact book a king. When I called again I was told they oversold tonight so they put me into a double. So I guess the first time the lied and tried to pretend it was my mistake. When I asked to be switched the next day, they said I can talk to someone tomorrow (while I'm at work?) and see what happens. What was I offered for this issue? Nothing. Barely an apology. A gaslight and then an unwillingness to remedy in any way. When I pointed out they were still booking King beds for the night online direct through their site, they said those people would be put in double rooms. When I explained that if they know that it's misrepresentation and false advertising, they did not seem to care. I won't make this mistake again - plenty of nice hotels around here.
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