Bathroom was not habitable, shower drained out flooding the - NoMad Las Vegas - Trade Reservations
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🤮 1/5 - Bathroom was not habitable, shower drained out flooding the
By 👻 @Christian C., 10/03/2023 3:00 am
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Bathroom was not habitable, shower drained out flooding the entire bathroom and the sink clogged and burped crud from the pipes into the sink. Made a call on the first morning to have the issues fixed and they never were. When dealing with the front desk the women helping me told me the only way I could speak to a manager on site about the issue would be if I came back to the property for a second stay. The manager on site had to apologize for her lying and stepped in. The facility is clean, smoke free and has great dining options. However the quality of the room, service and ability for staff and management to follow up is subpar. I travel all over the country and stay at hotels for work regularly, and this was the most apathetic and disconcerting staff I had dealt with despite their being several genuine issues with the billing and the room. They had no desire to make an impact on the issues that happened. I heard on 2 separate occasions the management team would reach out, and they never did. I was charged multiple times over the course of several weeks and could not get a receipt for the charges even after multiple inquiries to the company and on site management by phone.
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