My dining companion and I had a late dinner here on a trip - NOPI London - Buy Reservations
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😒 3/5 - My dining companion and I had a late dinner here on a trip
By 👻 @Lizzard L., 08/02/2023 3:00 am
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My dining companion and I had a late dinner here on a trip to London first week in July and, while a few of the dishes were quite yummy, NOPI is going to be a NOPE next trip. Overall, the experience was disappointing. Too bad as we're big Ottolenghi fans. The main problem was the service. While not rude, it was not particularly friendly and was also extremely disorganized. My companion and I definitely felt like we were falling between the cracks. We arrived on time for our 9:15 PM reservation. Our table was not ready which was, in itself, not a big deal. We were given menus and directed over to the bar to wait, next to a little ledge where there was a tiny saucer with about 3-4 nuts sitting in it which looked to have belonged to a previous party. No one took the saucer away so we had to stare at it while we waited. A pleasant enough server asked if we wanted drinks (we didn't). We continued to wait and, not long after, another server who seemed like he might be a manager (he was wearing light blue while the other servers wore black) asked if we wanted drinks - we declined again (but were starting to feel a bit "upsold") and he told us our table would be ready soon. When we were seated - about 7 minutes later - a third (male) server escorted us to our table, carrying over that little saucer of nuts, put it on the table next to us and scurried away to fetch us water. We had to wait ANOTHER five minutes before he returned with the water and asked us for a third time if we wanted drinks. Then - and this was weird - we told him that the nuts he had put on the table weren't ours and that we didn't want those added onto our bill and also just didn't want them on our table. He seemed to not understand us, assuring us they were complimentary and for at the bar while we were waiting. We corrected him, reiterating that the nuts had not belonged to us in the first place so we did not particularly want leftover nuts belonging to a previous and unknown party sitting on our table while ate. This did raise the question though of why we had never been given our OWN nuts while we waited - or was this because we didn't order a drink? He went over the menu with us, informing us that we should order at least 4 to 6 dishes if there were two of us. He left again. We'd already decided on 5 and then were planning for a dessert. He came back, after another wait. We ordered, he went away. After another minute or so, the "manager in light blue" came up to our table to take our order (AGAIN!), recommending we order between 6-8 dishes! Felt like more upselling and also gave us the message that the staff seemed really unorganized. Why didn't he not know that the other server had already taken our order? We told him we'd already ordered and he went away. The first 3 dishes came in fairly decent time. We finished and, after a while, another (female) server, not particularly friendly and a bit impatient, asked us if we were done and whisked away the empty dishes. Then we had a wait for a while before our next two dishes (cod and potatoes) arrived. They arrived. It was plenty of food. My companion and I were stuffed from the five dishes and were really glad we had not ordered either 6 or 8 as recommended. FOOD: For our first three dishes, we we got corn fritters, char-siu cauliflower and buratta. All were very tasty, although none were revelatory - and I expect revelatory from $$$ Ottolenghi. They also might have provided a little bit of bread along with the buratta, but no - need to pay extra for that! The cod was really good and the potatoes were hot and crispy, if a bit oily and not super flavorful. We were fairly, but not ecstatically, happy with the food and agree with other reviewers that it was a bit overpriced. AMBIENCE: While we are used to loud restaurants, it was unusually loud in NOPI that evening. Seemed like there was live music playing either next door or above us.
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