A restaurant i had such high hopes about. - Ognisko Restaurant London - Buy Reservations
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🤮 1/5 - A restaurant i had such high hopes about.
By 👻 @Alex m., 02/11/2018 3:00 am
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My wife is Polish, so i love Polish food, we'd seen this restaurant before and loved the look of the place. Although not very 'traditionally' Polish the menu looked good. We came for lunch, and had a 1 & 1/2 hour window to eat (we was at a conference across the road). Plenty of time for a shared starter and main. Waitress that seated us and the waiter that served us were both pleasant. We ordered sparkling water, steak tartare to start (shared) and veal and pierogi ruskie, but something seemed off when the waiter came back for the 2nd time to ask us if we wanted sparkling or still water. We waited over 45 mins for our steak tartare to arrive, at which point we cancelled the starter and said we'll just take the mains (because of our time window). We waited a further 30 mins for our mains to arrive, main's arrived after many requests and no apologies what so ever (i wouldn't mind but the place wasn't that busy). Another annoying part is seeing people arrive after us and get there food long before us. Mains arrived, the pierogi ruskie was fried, upon request my wife had said she wanted her pierogi boiled, according to my wife fried pierogi is generally what Polish do to boiled pierogi to re-heat. We ended up sending the pierogi back and cancelling, because we didn't have all day to wait. I ate my veal (which was ok) and we gave up and left. I spoke to the manager who didn't seem to give a shit (he never even apologised). I confronted him about the pierogi and he knew full well that i knew the pierogi was just heated up. Service was shocking - in fact i'd say one of the worst ever experienced. We shall not be returning, the restaurant needs serious lessons in service.
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