Poor Service for the price - Old Swan Witney - Trade Reservations
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🤢 2/5 - Poor Service for the price
By 👻 @Goose1963, 02/05/2023 3:00 am
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Birthday trip was a bit of a disappointment! This is a stunning old Inn in a fabulous location and the room was comfortable and characterful, and the birthday chocolates were a lovely, much appreciated touch. But it is a shame that some of the staff do not match the promise of the location. On the first night we ate in the dining room and whilst my fish pie was excellent, my wife's single vegetarian option (not the pie) was very dull. The desserts were quite honestly dreadful, the Baked Alaska was of a standard that suggested that it had been bought in from "Iceland" and the chocolate brownie sundae could have come from McDonalds. To cap it off we were the last couple in the dining room so the lad started extinguishing the candles and clearing up around us. In contrast on the second night we asked to eat in the bar in an attempt at more atmosphere and the girl who sorted it could not have been nicer and was delightful all evening - we do not want fawning, but it is nice to be served with a warm smile and a bit of chat. Both pies were excellent, but given that my wife had now eaten every vegetarian meal available it is just as well we were only staying two nights. We had learnt our lesson and did not have dessert. Similarly, the breakfasts were good but the service mixed. It was January in a listed building and yet the only laid table left was next to a draughty window. When we asked if we could move the request was met with a face that looked like we'd offered a bucket of cold sick. In the end amongst much hurumphing we moved ourselves. Then the 'waitress' came to take our order and she could not have been nicer, again such a contrast. Second breakfast again 'sour face' appeared to be in charge and lovely waitress saved the day. However, my wife ordered avocado on sourdough but was delivered smoked salmon and avocado on sourdough. We did not want to create a fuss but I am convinced that the offending salmon was just removed in the kitchen and the plate returned as it smelt strongly of salmon. Overall, it was disappointing that a supposedly 5 Star hotel did not live up to expectations. We did feedback direct to the hotel as requested before posting this review, to give them a chance to respond, but nothing!
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