It pains me to write a negative review about this place but - Osakana Brooklyn - Buy Reservations
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π€’ 2/5 - It pains me to write a negative review about this place but
By π» @Anne E., 03/24/2022 3:00 am
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It pains me to write a negative review about this place but I hope it can push them to re think their priorities. I currently live between Japan and the US and have been shopping at Osakana since they opened and always being able to see cuts when I'm selecting, which up until now it seemed they were fine with....cue post pandemic shopping and Yuji appears to be there less (his brand has grown into multiple locations) and under current management the shop has definitely declined. My last visit was a disaster. I was discouraged from asking about specific fish that day and encouraged to "get the deluxe sashimi" which is boring for me as I cook at home and had a much larger meal plan that involved fish for different dishes (I can be a fish snob, full disclosure) ...I would have spent more money there than the "deluxe" but actually walked with nothing and sort of decided to shop elsewhere from now on - I don't mind making the trek to Chelsea market for the best quality fish. The staff were dismissive (it was empty), bossy, and honestly just a bummer...frankly, without Yuji, this place sort of flounders and has become more like a sushi takeout counter than a fish store (my understanding is that this is a place to buy fish, as in a fresh fish store not sushi counter). Customer Service is one of the reasons everyone loves Japan...so it is particularly depressing when a japanese owned shop treats it's customers poorly.
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