Nice moments, but ultimately very underwhelming - Parker Palm Springs - Trade Reservations
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😒 3/5 - Nice moments, but ultimately very underwhelming
By 👻 @TXWMc, 03/20/2023 3:00 am
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I recently stayed at the Parker Palm Springs hotel and while there were many positives, I have to say I was more than underwhelmed by the overall experience. We've stayed at hotels across the spectrum, and this one fell short of a true 5 star experence. The hotel common areas are beautiful, and the grounds are immaculately kept. The staff were friendly and helpful, but too many things were done poorly for it to be a coincidence. This hotel obviously has great history, but seems to be moving forward on prior reputation rather than its current merits. The biggest disappointed during our stay was by far the quality of the room we stayed in and the overall maintenance of the property interior (the gardens are immaculately kept and saved the weekend for us). For being "5 stars" and charging well into that price bracket, I was expecting a much more refined experience. The deluxe guestroom we had seemed to use the midcentury modern theme as an excuse not to have basic amenities I would expect from a luxury hotel. The room itself had minor shortcomings (no desk/work area, no mini fridge, and no closet organization/shelfing), but the main "WTF" moment was when I saw the bathroom in our deluxe room (I actually asked my wife if I was being "punk'd" as I half expected Ashton Kutcher to jump out laughing at us). The bathroom couldn’t be more basic; with a toilet in the middle of the room and motel style low profile bathtub, rusty shower rod, and moldy shower curtain being the most underwhelming bathroom feature. I realize now they don’t have a lot of pictures of the guest rooms on the hotel website for a reason... There is also just a noticeable repair/maintenance issue. Multiple tower style heaters around the property are in disrepair, with metal components that have melted away and staff needing to use duct tape to keep them on (if they work at all). One or two like this can be an exception, but when 80% of the heaters we saw are like this it feels like a bigger underlying issue. The spa facilities also need a major renovation. The interior pool has caused the wood molding in the PSYC area to start to rot and the hot tubs and pools had a thick layer of grime/mold at the water line tile. The services we had at the spa were excellent, but not worth the premium we paid due to the underwhelming facility condition. Lastly- we dined at Norma's for breakfast multiple times, and it was great, with great service (9/10). Mister Parker was good, but not great. It felt extremely overpriced compared to other high end dining options, with inconsistent service throughout the night. Hard to say if we had a unfortunate experience, or if that’s the norm. Ultimately, we spent most of our stay off property or in the gardens at the adult pool so we enjoyed our stay overall, but I likely won’t be in a hurry to go back and I wouldn’t recommend it to a friend unless they could reserve it at a serious discount. Overall, our expectations were likely too high going into our visit to the Parker Palm Springs. We expected a $1000/nt, 5 star hotel experience and this fell far short. It has potential to be great, but they need to invest in updating their rooms and keep up with general maintenance to truly provide a 5 star luxury experience.
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