Dear Pepolino,I wanted to give you some feedback, as a - Pepolino New York - Buy Reservations
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🤢 2/5 - Dear Pepolino,I wanted to give you some feedback, as a
By 👻 @Lisa S., 11/20/2021 3:00 am
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Dear Pepolino,I wanted to give you some feedback, as a long-time patron of your establishment, since 2002.I dined last night with friends. This was our first time back since before COVID. Prior to COVID we had dined with you at least once a month for celebrations and treated family and friends to our favourite restaurant.Last night we had issues with both the food and the service.When we arrived we explained to the waiter that we wanted 3 separate checks. He said he would be happy to accommodate this request at the end of our meal. We dined with this group monthly, and this is often the case, so we did not take issue at the time.Our drinks arrived 30 minutes after we ordered them.The waiter then came to take our order. He said he wanted to take all the appetizers first. We all gave him our orders. Then he asked for our entrees. I asked if there were any specials. He said he thought he had given them to us and proceeded to read up just the specials for pasta and meat. I assume he did not want to inconvenience himself by reading the appetizer special and having to change what he has already written down. He forgot was the meat special was and had to look it up. I've been a server. In an establishment like yours, the servers should have the specials memorized before the diners start being seated. I have also never seen that happen before at Pepolino of old.The food was bland. From the bread, tapenade, to the entrees.When the entrees were set down for each of us, the appetizer plates were still on the top. The dirty plates were removed by literally reaching across the plate just put down for every one of us. Ridiculous. It was as if the servers had not only never done it before, but didn't go out to eat or understand etiquette.We ordered dessert and were completely finished by 8:30pm. At this point, there were several empty water glasses at the table. But no one remedied this even as the empty dessert plates were cleared.The waiter arrived and I told him we were ready for the checks. After 20 minutes and nothing, I asked again. He came by and started to go through the menu items to separate the checks. Once it became clear to him that there would be 3 and not 2 checks (remember, we did tell him this at the start), he was visibly annoyed. We then suggested he just take out the few items our single friend ordered and the 4 of us would split the difference. After another 30 minutes, he had not brought the checks. One of the people in our party approached him at the bar to inquire when the checks would be arriving, the waiter seemed frazzled and got us the checks. This was one hour after we originally asked for the check.We won't be returning for some time, for some time, if ever. This is heartbreaking for me to say as I said, this was literally our favourite restaurant for almost 20 years.I thought you should know and will hopefully figure out how to repair your quality to pre-COVID days at some point.
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