The most awful experience - Punjab Grill Singapore - Buy Reservations
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🤮 1/5 - The most awful experience
By 👻 @Mr D, 07/28/2022 3:00 am
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I just arrived in Singapore from the UK and my client from Indonesia said they would like to try Indian food. I have been to this restaurant pre covid as the food was good, so made a booking and had the most awful experience. The staff were so dis-organised and service was so slow, it's not because the restaurant was busy but just that they were pretty useless. We waited over 20 minutes to get served after the starters finally arrived some 40 minutes later, we decided that we did not want the main course because the service was so slow, to which the waiter said sorry sir the main course has been made and will be with you shortly, it arrived another 20 minutes later, by this time we had lost our appetite and decided to leave, when I complained they just said sorry and still charged me for the main course what was even more frustrating was that the bill had service charge added to it, what an insult to injury. They did not even give us the water that we ordered, frankly what is upsetting is that no one was in charge to take ownership of the chaos. This restaurant is located in the famous Marina Bay mall with all the major exclusive brands and the poor service is not worthy of its location.
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