Extremely disappointed in service for a restaurant of this caliber - Restaurant Alouette København - Buy Reservations
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København's Best Restaurants that are most frequently booked by customers of Restaurant Alouette København
Ranked #21 in København's Best Restaurants.
🤮 1/5 - Extremely disappointed in service for a restaurant of this caliber
By 👻 @Daniel D, 09/02/2023 3:00 am
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While Alouette boasts an elegant atmosphere and high culinary standards, our experience was marred by service that didn't live up to its reputation. We came to Alouette during our honeymoon and mentioned that in the reservation. Outside of the greeter congratulating us, there was no mention of the honeymoon throughout the night. After our meal, we were left unattended for 45 minutes, making us feel overlooked and diminishing the overall experience. We were sitting at the table just drinking water (no coffee/tea or drinks) after dinner. I had to physically get up to go find a FOH staff-member to get the check. We reached out privately to the management in hopes of discussing our concerns, but the response we received was less than satisfactory. After a suggestion for a partial refund for the poor service, that seemed to trigger quite the nerve, as the owner Nick went into a long rant. Comments made by the management, such as implying they "did us a favor" regarding the timing of our departure and questioning our preparedness for the Danish weather, came across as dismissive and pedantic. We hoped for a conversation that reflected the reputed care and kindness the restaurant claims to uphold, but were left feeling dismissed especially after management never responded to our latest email addressing that. Moreover, while the dishes were well-presented, the portions were noticeably smaller than we've experienced at other Michelin-starred establishments. Additionally, the juice pairing, priced at 945 DKK for five drinks, felt overpriced in comparison to high-end beverages at other renowned venues. Alouette was an experience felt lacking in the hospitality department, an essential component for any fine dining establishment, especially one of this supposed caliber.
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