Great culinary experience with sour aftertaste - Restaurant and Residence Kaatje bij de Sluis Blokzijl - Trade Reservations
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🤮 1/5 - Great culinary experience with sour aftertaste
By 👻 @MMHeerde, 02/03/2024 3:00 am
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Not sure if I should share this story. Decided to do this anyway because I find the reaction from Kaatje in particular too sad: My wife turned 60 and she received a 9-course amuse package as a gift, including an overnight stay in the Residence. We were looking forward to it. Check-in at Residence very hospitable, beautiful stylish room with a view of Kaatje. Good start. In the evening we reported to the restaurant and we were politely received after informing us that we were coming to dinner based on a reservation/arrangement. Atmospheric but somewhat modestly decorated restaurant. After the first table assignment, we asked for another option where we both had a view of the entire restaurant. No problem (later it turned out that it did cause a problem). Only gems come out of the kitchen. They are fantastic culinary delights plate after plate. Result of craftsmanship. The service is also of quality. We enjoyed a beautiful evening! Certainly at Michelin star level. This changed like a leaf on the tree during checkout. We were charged the full bill, after which we reported that there had been a mistake and that we had eaten based on a prepaid package reservation. “No, the bill must always be paid” Stunned, we paid (nice if you use a gift in the form of an arrangement). Very disappointed and angry back to the Residence for the overnight stay. The next morning we had an extensive breakfast and no further surprises upon check-out. We reported our experience from the night before. This would be sorted out. Still sent an email (with evidence) just to be sure. In response, it was stated that due to the change of table, payment had gone wrong. Money was refunded. For a catering/Michelin star company, the manner of communication was businesslike and no excuses were offered. We enjoyed the food & drinks at Kaatje. Still, a sour aftertaste remains. Shame. Hence the poor rating.
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