Disappointing experience - Ruth's Chris Steak House Salt Lake City - Buy Reservations
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😒 3/5 - Disappointing experience
By 👻 @Mgtchev, 09/10/2022 3:00 am
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We decided to celebrate my wife's birthday early and have enjoyed eating at Ruth's Chris restaurants in Park City, Vegas, Cancún, Cabo, and several times at the Salt Lake City location. It was a Thursday evening so luckily it was not very busy. We were seated quickly but at a table right next to the bathrooms. Nothing quiet or private as we requested but just wanted to enjoy the evening so took what was offered. They did at least put out a birthday card and decorated the table. We have dined here so often we already knew what we wanted. We love their lobster bisque and enjoy the spicy shrimp appetizer. This location did not have the spicy shrimp but did have spicy lobster. We love shrimp so we ordered the BBQ shrimp instead. The taste is not even close to the spicy shrimp so I would not order it again. The lobster bisque was cold and lacked any pieces of lobster meat like we've had in the past. Fortunately it still tasted good but not up to their previous standards. We love the mashed potatoes and they were delicious. For our entree we both ordered the petite filet and the meat was cooked perfectly. One thing I love about Ruth's Chris and most high end steakhouses is they serve their meat on extremely hot plates. It really finishes the cooking process and soaks up the melted butter. The negative part is the plate broke in half after only a few bites and had to send it back. All of the servers and head maitre'd apologized and did their best to make it right. Unfortunately the replacement filet was not very good. It was supposed to be cooked medium rare but was tough to cut and tasted different than the first steak. I tried to enjoy it but after waiting for it to be prepared and sitting for awhile I'd had enough. I was disappointed but did not complain or ask for it to be removed from the bill. That was my mistake! I was finished but my wife was still eating when one of the servers tried to take her plate. My wife was shocked and asked what the server was doing. She apologized and said it was a misunderstanding. A big problem I have is the wait staff trying to take your plate without asking if you're finished and wanting to box up your food. Honestly in this covid environment, I prefer to do it myself. I know this is supposed to be a courtesy but I don't want another random person handling my food. When my wife was finished I finally got someone's attention. They looked like they were starting to get busy so we asked for boxes and the check. For dessert we ordered the cheesecake to go. We sat patiently for about 10 minutes and I finally asked how much longer. They said it was almost ready but still waited 10 more minutes for dessert and the check. Once we got home and sat down for dessert, it tasted smoky like it was sitting next to the grill. This just topped off our night with our favorite dessert going in the garbage. I feel like her birthday dinner was a waste and it might be a while before we go back to Ruth's Chris. Last thing to say is figure out the valet parking. We spent $200+ dollars to eat at your restaurant but you still charge another $11 bucks for parking? No validation for your restaurant customers? Little things like this are so easy to fix and make people want to come back again and again.
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