Presents well, but lacks service & functionality - SAHARA Las Vegas - Trade Reservations
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Ranked #20 in Las Vegas's Best Hotels.
🤢 2/5 - Presents well, but lacks service & functionality
By 👻 @Dominique Z, 03/15/2024 3:00 am
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I think if you’re a first-timer in Vegas or here for a short stay or party, you’ll be just fine here. The Sahara is recently renovated, has multiple restaurants, pools, gambling (of course!) and access to Monorail - everything one might need to have a decent stay on site or get out to take in The Strip. But if you like to go see and do off-Strip, or want a personalized experience AT ALL, this property just doesn’t cut it. It’s surface-level nice, but service and functionality totally lacks. You are just herded cattle. For starters - the room looked brand new, was quite modern and sparkling clean. But on closer look, the functionality is totally lacking. Missing simple amenities like coffee maker (few Vegas properties actually have these anymore), no laundry bag to separate your clean and dirty laundry (Vegas can be filthy); no dresser, just a bar over the mini fridge with open shelving (?). The charging port and outlets were so loose and well-used (broken) on the nightstand that my phone came unplugged overnight. Left the hotel at 5:30am for a 12-hour Grand Canyon tour with 11% battery. The WiFi TV glitched constantly. The lighting was so bad I actually laughed out loud when I turned on the floor lamp. Had to keep popping out from the bathroom to do hair & makeup. Part of the reason I booked here was because my 10yo wanted to swim on vacation, so I checked online, called (texted) prior to confirm pools were open. On site, we asked for directions to the pool, and first bellman sent us to 21+ pool. (My son is obviously not 21+ so we couldn’t get in there.) Second staff member (security) directed us to the right tower. We went all the way over to our tower to change into our swimsuits, back over the river and through the woods, asked the bell stand again to confirm directions to the right pool, were sent over to the rooftop two towers away to find out the pool was actually closed that day. Seems like ANY of the staff members we asked for directions could’ve just told us that pool was closed and saved us the trip. They had three times to get it right and couldn’t even nail that. Constant lines at check in. Waited 20 mins upon nearly midnight arrival. Guest Services was simply inaccessible, lines never went down. Can’t call the hotel, loops you to a text-only line you have to fumble through to get anyone at the property level to give you the wrong answer or redirect you. Couldn’t find a concierge, so I planned all tours, tickets and reservations myself online when we got there and hoped for the best. (You WILL need dinner reservations if you want to go anywhere decent or reputable. It’s really tough to get a walk-in spot even at a chain like Benihana or Rainforest Cafe. Same with attractions, they will likely sell out.) The Monorail is a huge feature. The Sahara station is outside the hotel up an escalator, over a bridge and back down to the platform. A bit of a trek but accessible if the escalators and elevators are working (they weren’t always). Pro Tip: if you’re heading back to Sahara northbound from The Strip, the last station you want to hop on is at Harrah’s/The Linq. The monorail loops pretty far away from The Strip toward the convention center after Harrah’s, so the rest of the stations after that point are a good 15+ minute walk down side streets and alleys. Otherwise you’re hoofing it all the way back to Sahara, and it’s far (30 minutes) and desolate, nothing to see after the Encore just past Harrah’s/The Linq. We made that brutal mistake one time only!!! Staff sending us to the wrong pool, wrong elevators, wrong rideshare location (missed two Ubers) - it became quite frustrating. Everything is so vast and expansive in Vegas, nobody really seemed to care you’d have to reroute pretty far back the right direction if misguided. Really stinks if you have a reservation or timed activity planned. Property signage is absolutely terrible, completely lacking. You just learn to fend for yourself here. Shout out to Housekeeping - the room and property were amazingly clean, and they were the only staff that were a) regularly accessible and b) absolutely friendly and willing to help. Things like this just make you really resent the resort fee and become quite frustrating. The property presents well and is amazingly clean, but lacks service and functionality overall once you’re on site. You’re just one of the masses here.
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