Disappointed - San Carlo - London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of San Carlo - London
🤢 2/5 - Disappointed
By 👻 @Mark S, 02/23/2022 3:00 am
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Post matinee meal, so in the restaurant before 5.30. First impressions beautifully laid out tables and smart looking staff. However all seemed to go down hill from there on!
It seemed they had some new staff that were being trained, and those that we interacted with seemed unsure when we asked questions about some of the menu etc. We had to prompt our waiter to bring our drinks over, as they were sitting ready on the bar for some time, and we also made the mistake of accepting water when asked. Which without requesting a jug of tap water we were served a bottle of still water (at £5.05 come on!). Food when it arrived was disappointing, my main a lasagne was dry and overcooked, and my wife's carbonara was heavily over seasoned with pepper, and the pancetta was 99% fat (I assume they used pancetta it could have been anything). On pointing this out we were told it was fatty because it was from the cheek. Just a suggestion to the management, when a customer makes a comment or complaint regarding a dish, they should not be challenged on their opinion. In fairness they agreed the lasagne was dry and this was removed from the bill, however the apology was muted. If in the area would I visit again, sadly no.
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