Since my last review, the manager Brad reached out to - Sawada Coffee Chicago - Buy Reservations
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😍 5/5 - Since my last review, the manager Brad reached out to
By 👻 @Kim T., 04/16/2024 3:00 am
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Since my last review, the manager Brad reached out to apologize for my experience and extended a gift card to replace my lattes. This gesture was so incredibly kind and much appreciated. I have since been to Sawada 3 times since my review. Coffee is still banging. Customer service has improved and the baristas are slightly friendlier. The space is also one of my favorite aesthetically pleasing spots to just bring a laptop and do some work.
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