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🤮 1/5 - Horrible Bar Experience
By 👻 @Sara H, 05/09/2021 3:00 am
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Extremely disappointed with the level of service we received last night at the bar. The bartender forgot to ring in our food, didn't check on us for about 30 min, when he did finally check in and asked how we were doing I said oh fine, just waiting on our food... it was then that he realized (what I had already) that he had forgot to ring in our food. After realizing this, he did not come and apologize, didn't come and tell us he forgot... in fact, he continued to ignore us! After about another 15 minutes (so now 45) and still no food, still no manager check in, still no bartender coming by, I was able to stop him to ask for water (they were empty, because again, being ignored) and I just asked him "hey you forgot our food huh?" to which he admitted that he did, and I said ok well why didn't you just tell us that?? You've ignored us instead, and that's unacceptable. Asked for the manager to come by (which should've happened immediately), he comes over and, I'm not kidding, makes excuses for the guy, and then says "well how can I make you happy then", in which I replied, I don't know how can you???. I was so excited to try this place, I have heard great things. It was a cute place.
The manager gave us each a glass of wine and took care of like $22 of food off our check... which wasn't even the entirety of the food we ordered that was FORGOTTEN AND TOOK AN HOUR TO GET.... let me repeat this... WE PAID FOR FOOD THAT TOOK AN HOUR TO RECEIVE BECAUSE THEY FORGOT IT!!!!!!!! The pizza came out cold, which I didn't bother mentioning, because at that point, there wasn't a point. I can't believe I paid for food that was lack luster and took an hour to receive. It'll take a lot to get me back to this place.
Pros - great wine selection, the burrata app was good but came with one piece of crostini, so not really great to share ha, decor, ambience
Cons - truly everything else. I can't believe the level of service was so poor, from the Bartender to the bar backs to the manager. 1/10 for service. 4/10 for food.
Oh PS, I still tipped this bartender well over 20% because I work in the service industry. So when I say service was poor, it was really really poor. Admit your wrong doing and take care of the guests. This place did neither.
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