I'm not one to ever write these things. - Soho Grand Hotel New York - Trade Reservations
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🤮 1/5 - I'm not one to ever write these things.
By 👻 @Christian J., 02/22/2023 3:00 am
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.. In fact, I usually show thanks in person, or swallow any distaste after a poor experience politely. However, when I saw the "sincere" little automated email from Soho Grand asking excitedly for feedback, I just had to respond.Of course it's a great space, nobody could deny that - high ceilings, big windows, winding stairs. However, the service I received was so rude that the details of the room hardly mattered. It was offensive. Not simple incompetence, but calculated arrogance."We can squeeze you in," the maitre d warned us, standing before a quarter-full room. He then sat us down, but took the menus away with him. After 20 minutes of waiting, googling the menu, and ogling others' plates, a waiter arrived without apology. In fact, he just stood over us and never once actually made eye contact. He was heavy, snappy and disinterested. Pen-in-mouth, having visibly sussed us out as low priority customers (probably because we are young). I was uncertain if he'd even heard anything we said. There was no instance of verification, or single act of human interplay. At this point, we'd been given no menus, and I was pretty sure we hadn't ordered. I was beginning to question if we were even there.Another 30 minutes - our food arrived, before our drinks, via another server. The original waiter who still radiated disinterest then returned, again without eye contact (an almost impressive feat at this point). And then we just sat and ate, which was the sole positive part of the entire night. I was actually thankful that nobody checked on us, and we were left alone. At least, then we could eat faster, get out sooner, and be free from this awful air of judgement. Overall, I've rarely felt so casually belittled. Maybe only in airport customs, where you're sort of supposed to feel that way. Whatever gross rich bubble of egotism the staff believe to exist in, I'd be happy never to visit there again.
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