I used to love this place. - South Beverly Grill - Buy Reservations
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🤢 2/5 - I used to love this place.
By 👻 @Peace N., 03/14/2024 3:00 am
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..good food and good service. But they've become very unaccommodating and not as flawless as they used to be. I ordered a cheeseburger recently (I don't think they even have a regular hamburger on the menu) and it arrived with no cheese. When I asked for it "medium" the server said we only have 1 size. I meant medium, as in rare, medium, well. Just thought that was McDonald's level junior league. Normally these types of things would never bother me... BUT the much higher new prices they're charging now, I don't think there should be cheese slip-ups on a cheeseburger. It's all part of an arrogant attitude they've always had but has grown progressively worse. For years they refused reservations and then they stopped allowing food to go. I mean, this is NOT fancy food, at all. It's very basic, quality american simple dishes. But okay... you do you, but make basic simple things worth your lobster prices. No?... How about just lose the 'served with a smile unaccommodating arrogance'. I find myself limiting my visits now. I just don't think I want to reward an attitude that says they're more important than the customer. The overall feeling that stands out is "they don't"..."they won't"..."no". Never great feelings for any kind of establishment. Bottom line: egregiously over-priced and not customer oriented.
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