St Regis Mardavall Mallorca Resort Costa d'en Blanes Yelp Reviews - St Regis Mardavall Mallorca - Trade Reservations
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St Regis Mardavall Mallorca Resort Costa d'en Blanes Yelp Reviews
Latest Reviews On Yelp
4 Reviews
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It always pains me to write a very negative review, but I
It always pains me to write a very negative review, but I have no other choice in this stay. Certain elements of the bad experience were beyond the control of the St. Regis, but the manner in which they handled what is now my worst Marriott stay (congrats Sheraton on the Park in Sydney.. you're now #2!) is what has led me to write this review. I proactively contacted the "butler team" several weeks before my visit to ask to please be placed in a room as quiet as possible on the highest floor possible, furthest away from lifts, and in the quietest part of the resort, as I am sensitive to noise and really needed time to do a "working vacation". The good: I had booked a king ocean view room. I was upgraded to a Junior Suite ocean view, which was a very nice gesture. The room was on the 5th floor (with a floor above me). The bad: Room not ready at check-in even though I had repeatedly emailed saying I really needed to work on a book chapter I'm writing and really wanted to be able to check in at 1:30 PM. No one contacted me about the room, and I finally went to the front desk to inquire. Magically, the room was ready "just at that moment." The room was fine...nothing special considering it's a St.R property. The problem I had in the room was that there were loud, screaming, stomping children above me. There were also screaming and stomping children throughout the floor where I was placed. When I went back down to the lobby and asked the "concierge guy" if I had been given the best room available, he said "You should be happy. We gave you a triple upgrade! We don't even have to do that!" FACT: I was not given a "triple upgrade." I booked and paid for an ocean view room that was one category below what I was actually given as a Titanium Elite member. The concierge wouldn't take no for an answer, and he began "mansplaining" their room categories to me. Why not just try to help the customer? The ugly: The property is full of smokers. I realize that smoking is part of the culture in Spain, but The St. Regis portrays itself as a smoke-free resort by noting multiple times on the Marriott website that the rooms are smoke free. I thought being a category 8 luxury property it would be smoke-free place. Literally EVERY common area outside (including the pool.... Imagine people blowing cancer-causing cigarette smoke in your face by the pool (!!)) is absolutely infested with smokers. It's a smokers' paradise. The resort might as well be in Las Vegas. I have a severe allergy to cigarette smoke. I thought I could possibly escape it, but you can't even have lunch without people blowing carcinogenic smoke in your face. After a few hours of being miserable and hating that I had booked this "resort," and being told I "should be happy" with my loud room surrounded by screaming children, I went downstairs to notify the staff that I was leaving. No one made any attempt to get me to stay. No offer of a new room, no apology, no "sorry you don't like the smoke.. tough luck.." no Marriott Bonvoy points, no nothing. Zip. Absolutely nothing. All that the gentleman who checked me out wanted to do was make sure I paid for the FORTY FIVE euro hamburger (which was awful and tasteless fake "wagyu") that I had at lunch before my asthmatic allergic spell caused by the chain smokers all over the resort. He was literally *only* concerned with me settling my bill when I had only been at this dreaded resort for five hours. I had the staff call me a cab, and I was off to the airport and rebooked myself last-minute to London where I knew I could find a quiet property to focus on the quiet working vacation I needed. The really ugly: I sent an email to the General Manager detailing all my issues. The GM farmed my email off to a "rooms supervisor" who wrote me one of the worst, coldest, completely lacking in customer service responses I've ever seen. They promised to refund me for my stay. As of today (72 hours later), I've received no phone call (I gave the GM and the staff my mobile # and said 'please call me'), no offer of any compensation (I'm out $450 USD for the last-minute plane ticket out of Palma de Mallorca, and I'm out $100+ in asthma/allergy meds I needed to pick up after being exposed to so many smokers), and absolutely NOTHING except a short, curt, rude email from someone who I never interacted with at any point. For the price this "Resort" is charging, they need to really seriously rethink some things. I understand if they want to cater to cancer-spewing people who love to smoke until they can't breathe...but this should be CLEARLY stated in the reservation details. Each balcony has a giant ashtray on it! You can smoke on your balcony and blow the smoke into the rooms above and next to yours. This is a problem, as much of the world agrees (and science agrees) that cigarette smoke is deadly.
Be the first to ReplyIt's my travel goal to visit every St.
Regis property around the globe and I was so happy to check off the Mardavall Mallorca this past August. For starters, from arranging transportation from the airport to the resort, check-in and interaction with staff was all five star from the jump. When we arrived at the resort, our room was not ready, however, complimentary drinks and snacks of our choice were made available to us by the concierge. After we relaxed a bit, we were escorted to the spa where we changed into our swimwear and headed to the pool for an afternoon of unwinding and relaxation. For starters, the property is gorgeous. Nestled on top of a cliff, the views of the Balearic Sea are nothing but breathtaking. The property itself is well managed and immaculately taken care of adding to the beauty of the resort. The three level pool is large enough where you never feel like you're fighting for space and completely separate from the kids club, which has its own pool, playground and clubhouse.We enjoyed a suite facing the sea and pool. Spending time on our balcony in the early morning hours with my book and the view is something that really made my vacation special.Another fabulous touch was the overflowing display of fresh fruit that the hotel restocked every day. There was an abundance of nectarines (the sweetest I have ever had), plums, pears, bananas, apples and grapes. They encouraged you to help yourself and it was a great way to stay hydrated in the heat. I don't think I have ever seen my daughter eat as much fruit as she did in Mallorca.Speaking of my darling 3 year old. Traveling internationally with her was daunting when we first booked our travel. However, it was a joy vacationing with her. One of things that made this St. Regis extra special was the hospitality that they extended to her. They provided a special little bed for her that came equipped with tiny slippers and robe for her comfort. The staff never hesitated to engage in conversation with her that made her comfortable enough to go on a tour of the kitchen without us! The staff at the kids club also had a magical touch. There wasn't a kid in their care who wasn't enamored by Bastian or Angela. They played with the kids both in and out of the pool, did arts and crafts provided snacks and even took them for lunch. So, if your kid is 3 or over, you can actually leave them with the members of the Kids Club. Our daughter wasn't quite 3, so we had to stay and keep an eye on her, but watching her have fun was quite fun for us too. This is truly a family friendly property as judged by the amenities and demeanor of the staff. What a wonderful touch and something other St. Regis properties will implement into their resorts.I genuinely enjoyed the 4 days we spent here, meals included. It was the perfect way to unwind after hectic Barcelona and a resort I will highly recommend to my friends, family and fellow yelpers!
Be the first to ReplyFirst of all the hotel doesn't have sand beach nearby,
First of all the hotel doesn't have sand beach nearby, there are rocky beaches that are very slippery and sharp. The staff at the hotel is quite unprofessional. They have weddings there almost every day and they let those people party till 3 am!!! so if you want to get a good night sleep you're screwed, they would ignore your complains and just say "sorry". I definitely wouldn't go back there.
Be the first to ReplyBeautiful resort.
The concierge was very accommodating and on top of things. The spa was nice, but staff was amazing! All in all, St Regis will always be a good bet...and Majorca is amazing so it's a good combo
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