1 Star Catastrophic Fail - STK Steakhouse Scottsdale - Buy Reservations
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🤮 1/5 - 1 Star Catastrophic Fail
By 👻 @LSands45, 05/12/2022 3:00 am
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This place is a Catastrophic Fail on many fronts. I waited 5 days before posting this thus allowing time to mellow my review. I should have known better when 200 of the 500 people who reviewed this place wouldn’t have recommend it! But on Mother’s Day, Momma rules and she wanted to try it. Let me start by saying we were not the party from hell. We were all happy, smiling, laid back and in general a real fun table to serve. We were a party of 5 year round local folk. Since this is a 1 star review, let me start with the straw that broke broke the camel’s back and then work forward with all the minor events that make this a total 1 star catastrophic restaurant on multiple fronts. Two of the entrees ordered were the rack of lamb, to be cooked medium rare/pink. For a steak house this should have been a no brainer to accomplish. Both orders arrived a beautiful pink medium rare and absolutely DEAD COLD, not even remotely warm to the touch. Both orders were sent back to the kitchen and returned to us within minutes. The rack of lamb was now a piping hot medium well, brown in color with no pink left to be seen. A true miracle of the microwave era (or broiler). The lamb made a final trip back to the kitchen for repair. But like the carpenter who cut it 3 times and found it was still too short, the same plate were returned but this time in even worse condition. One order was reluctantly kept and the other order returned. Even a 5 year old knows you can’t keep cooking something to make it more rare! No one offered a “sincere” apology or offered to make a new order or bring out something else. In short, they hoped to create a fairy tail miracle by keep cooking the lamb to make it rare again (can you do that?). It was only at the end of the dinner did the manager come over to tell me that we would not be charged for the 2 orders of lamb one of which was picked at and the other never received. The manager was totally useless. Now on to the rest of the experience at STK. We ate outside because it was so noisy inside you couldn’t talk to one another. Outside the speakers were loud and not adjustable but tolerable. The $21 margaritas were ordered on the rocks with salt. All 5 arrived without salt and were incredibly lacking alcohol but tasted good. The water served with the meal was the temperature of tepid bath water (thankfully no soap). When asked for ice, it took forever to get. The “glom” of dough they called bread was cold (on their defense, maybe it was supposed to be cold?). The server knew little or nothing of sanitation. She partially bussed her own tables and then picked up water glasses by the rim with dirty hands from dirty bussed dishes (yuk). A busser would fill 2 water glasses, leave 3 empty and move on to fill glasses at another table (with more warm water) thus requiring a 10 minute wait for ice. After the table was cleared we were ready to order dessert & coffee. Instead of bringing a dessert menu, our server brought the check. We looked at each other, laughed and basically said “screw it”, paid the check and went for dessert down the street. We were ready to leave anyways! In short, this place is a joke. The prices charged are in line with Mastro’s, Ocean Club, Ruth’s Chris, Steak 44, etc but the service, food, atmosphere and MANAGEMENT are a farce. Look at the reviews. They have almost as many 1 star as they have 5 stars. Could this possibly be a case of 5 star harvesting from friends and family to offset their culinary failure?? In summary, you guessed it, with so many great restaurants in the area, I would definitely NOT RECOMMEND STK.
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