Horrible experience and will not be back - Sugar Factory Las Vegas - Buy Reservations
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Las Vegas's Best Restaurants that are most frequently booked by customers of Sugar Factory Las Vegas
Ranked #20 in Las Vegas's Best Restaurants.
🤮 1/5 - Horrible experience and will not be back
By 👻 @Jen, 02/25/2024 3:00 am
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We went here with a larger group that had several reservations. The food was okay. The kids in the group found it really fun (rainbow sliders, shakes, fancy drinks) but the adults were not impressed. The service was terrible. It took over an hour to receive our food, and we had to flag someone down to take our order to begin with. The management at this restaurant was really rude to us. They physically blocked one couple from going upstairs to check on their children. we made a number of reservations and they refused to seat us all on the same floor even though there were many empty tables on every floor. There is no level of customer service here. We tried to change one of our orders 30 seconds after placing it, and were told "too late" - the server hadn't even left the table yet and would not change the order from 2 milkshakes to one. Lastly, this place is not kid friendly. Lots of explicit music playing.
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