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Sugar Factory Las Vegas Yelp Reviews
Latest Reviews On Yelp
34 Reviews
0 Replys |
This place it's just for IG content, but if you really want
This place it's just for IG content, but if you really want to have fun, enjoy good food and get a good service, this is definitely not it. We arrived at this place and from the start the server seemed annoyed by us, she had such a condescending way to talk to you and she kept breathing like your kids when you ask them to do something for you. She got upset because we were not ready to order and asked for 5 more minutes, then she came back like 20 minutes later with such a nasty attitude. I didn't want to complain right away because it was not my Birthday Celebration and didn't want to spoil it for my friend. These places have a mandatory gratuity and we don't mind paying it but Jade B. didn't earn it at all. I know the gratuity goes for bartender which drinks were really good by the way, bussers etc. but this girl really doesn't have the skills or the attitude to be a server. We complained to the manager at the end of the meal after we paid and all but his excuse was: Sorry, she's new, how is that my problem. Although the manager seemed to be listening what our experience was like, I honestly doubt this lady will have any farther training or any warnings to adjust her attitude. And no we didn't ask or received any discount or were offered to come back, but it's totally cool since we don't intent to. For as popular as this place is, I have only concerns, you can not split check, can not pay with more than one card which means one person has to take the heat, and they don't count with enough silverware apparently we asked for forks to eat our cake and Jade said they don't have any more available after we waited for like 10 minutes for her to come back to the floor, I have never heard that in my life, also we had two kids on the table and we asked to get some plastic cups and she said they don't have any, although after seeing another server bringing some to go plastic cups for the table on the back she had no option but bring us two to go cups. Anyway if you want to snap some nice pictures for your content I recommend to stop by just for a couple of drinks and sit at the bar, it seemed to me they were the only ones doing their job. I think these places on the strip take advantage of the people that come visit Vegas, it's upsetting because as a local I understand why we get less and less visitors each year, These experiences are the things people remember and why Vegas it's not the same anymore. Anyway, I recommend not to visit this place but if you do and get Jade B. you better ask to be move or get a different server. Just my advice.
Be the first to ReplyWould not recommend to my worst enemy.
Not worth the cost, spend your money and time at a higher end restaurant to get better service and higher quality food for the same price. The service was lacking. We did not have a server assigned to our table that we could see. There was one server in the entire place that looked like he wanted to be there. The rest were aimlessly wandering around like zombies, not waiting tables, not serving food, or bringing water or place settings to the table. We received our food order, and did not have place settings. Had to chase down someone to ask for settings and needed to ask twice to get utensils. The food was equivalent to Applebees, okay, but not when it's priced the same as a higher end restaurant. The additional "mandatory" 20% service charge was the icing on the cake.
Be the first to ReplyUpdate: Sorry I thought I updated this!! We went back May
Update: Sorry I thought I updated this!! We went back May 2022 and our waiter was amazing the food was much better than the last time and it was overall a much better experience! We went to the new (?) location and it wasn't very busy. We would go back here.
Be the first to ReplyWe went around and around in circles in the Miracle shops
We went around and around in circles in the Miracle shops trying to find this place but it's outside..We asked a janitor and security and they both didn't know where it was.. I remember it being indoor near the bull riding restaurant. Anyways the drinks are pricey and you no longer get to keep the bowl unless you pay an extra $15. This Sugar Factory is located outside of Miracle Mile Shops. The drinks we ordered were around $45...but somehow our total came out to $120....No we still did not get the bowl. They had a cute background near the staircase for pictures and a bathroom inside. I ordered the watermelon flavor and could barely taste the alcohol. After drinking most of it, I noticed you have to drink it fast and eat the gummies right away or else the dry ice will make the gummies hard. So overall, this place is good for those social media pics and backdrops but the drink isn't worth the price.. There is a DJ somewhere upstairs so the music was quite loud, but we didn't mind the music he was playing.
Be the first to ReplyA must see! It's an once in a lifetime experience, from the
A must see! It's an once in a lifetime experience, from the moment we were sat we were greeted by Melany, order our drinks which were just amazing! It was a girls trip and we started with Mamitas Hurricane, Meloncito 305 and Blue cloud. For our meal we decided on birrias tacos which were delish! And to end the dinner experience we tried for the first time 3 tres leches cake which was a new item on the menu, definitely a way to end an amazing experience. Will visit again for sure!!
Be the first to ReplyDavid was going incredibly nice , very helpful and overall
David was going incredibly nice , very helpful and overall just a great server! Beyond great, made us feel very welcomed along with having a great time! WE THANK YOU DAVID
Be the first to ReplyCame here with the family for vacation.
Had a really good time. Mo was our server very nice and patient knew a lot about the menu glad we were with her. Desserts were perfect and delicious and that alone was definitely worth the go. Sliders are worth it! Only complaint is too loud.
Be the first to ReplyWe had such a BLAST!! A must go to for your 21st bday!!!!
We had such a BLAST!! A must go to for your 21st bday!!!! Serena & Quanisha made it extra special for my daughter! I highly recommend getting their watermelon raspberry mojito drink!! Will definitely come back here again!!!!
Be the first to ReplyUpdate: Someone reached out to me to find out more about
Update: Someone reached out to me to find out more about our terrible experience. I messaged them back my info and then never heard anything back! This is a clear example of why this place sucks so bad! The lack of customer service trickles down from the top. Bottom line: they just want your money and don't care about your experience! My advice is go somewhere else!
Be the first to ReplyYooo! This place is very cool! The decor and atmosphere is
Yooo! This place is very cool! The decor and atmosphere is awesome. I loved the vibes from Mona and Amanda. They're so sweet! Definitely sugar overload with the sweet treats and the service! It was my first time here and I will admit I was confused at the menu because I saw in bold non-alcoholic price on the drink but didn't read the whole thing. Lol. Almost got a martini but definitely got the big bowl drinks after I saw there is alcohol in them. Lol. I don't think I would be disappointed with either drink. It was made just right and I'm glad Mona gave me a chance to take a video of the drink being made. Fun experience thanks to Mona and Amanda! Thanks! Will be back!!
Be the first to ReplyI came here for my birthday with my sister.
Despite it being later in the night, the staff were incredibly friendly and went above and beyond for us. The drinks were excellent and well worth the price. Couldn't have been a better experience!
Be the first to ReplyWorst service I have ever had at any restaurant plus the
Worst service I have ever had at any restaurant plus the food was sh!t. The server took our order and never returned to refill drinks or ask if everything was okay. We had to ask a runner to get our bill. This place also has a mandatory 20% service charge so the servers have no care and they still ask for more of a tip on the bill
Be the first to ReplyHonestly, it was great! My kids had the best time.
They love that it was like a club. They loved the booming music and the silly food. The milkshakes are HUGE! So If you have multiple kids maybe get them to share. They are too big to finish alone. Get one of those Giant fishbowl drinks. We did a nonalcoholic one to share with the kids. They loved it. All in all a great little place to take your kids.
Be the first to ReplyCelebrating life and family! As SoCal residents, we come to
Celebrating life and family! As SoCal residents, we come to Las Vegas quite often but had never had the opportunity to visit the Sugar Factory until today. Family trip we decided to take at the last minute for the kids' spring break. All the great things we've heard about The Sugar Factory...it did not disappoint. The food was delicious, drinks amazing and staff fantastic! Not always easy to cater to a large party but our server Tessa was fabulous! Thank you Sugar Factory and Tessa for a happy memorable experience!
Be the first to ReplyA must in Vegas.
Food was great, milkshakes were over the top and Amazing!!!!! Adult drinks looked amazing. Service was great. Be patient with staff, these specialty items take time!!!!!
Be the first to ReplyT-ler was awesome! Checked on us regularly and such an
T-ler was awesome! Checked on us regularly and such an absolute sweetheart! Automatic gratuity is a downer & the atmosphere is very "club-like". Drinks were pricey and food was "alright" overrated in my opinion. My server was the best part honestly.
Be the first to ReplyFirst our server Jay B made the trip worth it.
If we had a different person as a server .... Who knows. Having someone in our group with allergies I worked closely with him and he put in orders exactly as we needed (I stood with him and he verified they were right before submitting them), now if only the kitchen had been able to do them the way they were put in. Two of 5 orders were wrong which was doubly frustrating because the wait for food was obscene. One meal came out quickly and correctly the second one we ended up packing to go. Jay through all of this made our kids feel special and really went the extra mile. I know that staffing is a challenge (and this was obvious from the moment you arrive) preventing errors prevents double work for the overstrained staff. The other bright spot was the waffle burger....
Be the first to ReplyAMAZING FOOD AND SERVICE.
Our servers name is Jay B!!! He had an amazing service and put a smile on my face!! He makes me want to come back every time I visit!! Thank you so much for the good time!!
Be the first to ReplyIt was really fun for the kids, and the burger was one of
It was really fun for the kids, and the burger was one of the best I've had. The ice cream was definitely mediocre. It was obviously cheaper ice cream, and that was very overpriced. Their big trough like you used to be able to get it Farrell's, is $99! The candy and sweets are definitely overpriced, as are their milkshakes. You're definitely paying for the celebrity name. Get the burger
Be the first to ReplyI love the sugar factory never disappoints every time me
I love the sugar factory never disappoints every time me and my family come here yummy delicious food and worth the money! Always get seated quickly when you make a reservation of course and service is always great!
Be the first to ReplyThey need to take the LA sugar factory off google and
They need to take the LA sugar factory off google and disable being able to make reservations at a closed store.
Be the first to ReplyShoutout to David ! He made our experience amazing.
He's a hilarious bundle of joy & had our table laughing our entire time.
Be the first to ReplyPlace dope as fuck, we were able to make reservations for a
Place dope as fuck, we were able to make reservations for a party of 9 very easy and we're seated quickly. Our server was David, and he was phenomenal. David took great care of us and was entertaining the whole time. He sang with us, danced with us, and got us our drinks and orders quickly. Would absolutely come here again! Thank you!
Be the first to ReplyDanielle was great! she made my grandson 8th Life Day
Danielle was great! she made my grandson 8th Life Day Party!!!!
Be the first to ReplyThis place was worth the hype! The drinks the food the
This place was worth the hype! The drinks the food the DESSERTS! Everything MO recommended I loved. She knew me and my friend would love. MO was so attentive and cared about us and had the cutest hair. We Loved this place! Don't see why there are bad reviews.
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