Surf Club At Montauk - Trade Reservations
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- Any Room Type
- Any Standard Room
- This Elegant Room Features A King Size Bed
- This Centrally (Located Elegant Room Features A)
- A Breezy Walk To The Pool And The Atlantic ()
- Overlooking Our Courtyard (The Pool And The)
- Overlooking Our Courtyard (Pool And The)
- Overlooking The Atlantic (This Grand Room)
- Any Accessible Room
- This Ada (Compliant Naturally Lit Room)
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Surf Club At Montauk Reviews from The Last Year
HORRIBLE! Very unprofessional staff all around.
Old and very run down. Avoid at all costs! We had a very bad experience and will never be staying at this resort again. The management and front desk staff are very poorly trained and don't seem to care.
First off, the only thing ideal and nice about this place
First off, the only thing ideal and nice about this place was the location. I was looking for a nice hotel for my friend and i for the weekend, i did some research, saw this place had great reviews. A bit hard to find, especially at night when we were arriving. I got a bit lost getting there while using the gps, so called to see if someone could help to guide me, as I was very close but on the other side of the facility without an entrance. I was told to use the GPS when describing the situation instead of atleast trying to be helpful and try and guide me to the right place. That regardless of anything, the GPS always takes everyone to the right place, however that wasn't so much the issue as it was extremely dark outside and I couldn't find the entrance, only the exit at the time. The room itself was fairly nice, could have been cleaner. But when we got there, my friend and I were naturally looking around the room, making sure everything looked okay, and looking for somewhere to put our things for the duration of our stay. To our surprise, there was a cabinet full of things like toothbrushes, used razors, shampoo, other toiletries, etc. Completely unlocked, easily accessible. I was like wow, why would there be a cabinet of used things that's actually gross! Especially being that it was just out in the open in a cabinet I could access. In the morning, as we arrived very late, about 11pm/12am, I went To the desk to ask them about it. There was a very kind and quiet front desk man, a cabana woman, and the primary person I dealt with us the "manager" cynthia. I stated how there was a cabinet of various different unsanitary things in my room. I was the informed that someone owned this suite, and that cabinet should have been locked. I was then asked and essentially accused that either me or my friend had to have unlocked the cabinet, as it was SUPPOSED TO BE LOCKED upon our arrival. Going into that office, I dont know that I had any expectation, I was just very confused. The manager did not respond to the situation in any manner that was positive to the customer. She continuously tried to interrupt me as I was speaking, talking over me while I was trying to explain to her that the tone and manner she responded to my issue I brought forward was now my primary concern, because from the beginning she approached the situation with a negative attitude, then trying to end the conversation by saying I was not letting her speak. I was extremely annoyed that I had paid a good amount of money for this room, and unsanitary things like what I found were left accesible when they were not supposed to be. Someone owning the unit had not even crossed my mind, although maybe it should have. The staff should have locked the cabinet prior to my arrival or ensured that it was locked it it was the owners responsibility, and I should not have been spoken to in an accusational manner like it was my fault for going into the cabinet. I was not told beforehand that there was any area of the room that SHOULD BE UNACCESABLE, and do not recall being informed that there would even be someone else's belongings somewhere in the room. The staff ultimately must have made the mistake of not double checking the cabinet. Mistakes happen. That is the only logical explanation. Maybe the lock was broken, maybe it was left unlocked, I DONT KNOW, but it was not my responsibility to lock it, that's what I do know. Why would I have gone down to the office if I just broke into these peoples belongings and broke into a locked cabinet of a room? Again I wasnt looking for someone to necessarily blame, I was looking to understand why all this used unsanitary stuff was in my room when I just had no idea it would be. Towards the end of the conversation, the manager cynthia was not taking responsibility for the extremely poor tone and way she spoke to a customer whom she is supposed to make comfortable and feel welcome. I was extremely frustrated and threw out a curse word or two towards the VERY END, which I can take accountability for, however the rest of the conversation I did my best and was respectful and trying to get the point across that this is not how she should speak to people. She actually told me I was "venting because the weather was bad" and when I asked her multiple times for her name and a card, she would not give it to me until I was stern. Not a single staff member at this hotel made us feel welcome. I would not reccomend anyone to stay here simply because of the staff. Not one person was helpful. The location is great, but when you have people speaking to you in a disrespectful manner and basically telling you you broke into a cabinet full of used shit, it basically ruins the entire experience and makes you not feel comfortable or safe staying where you are. While in the office, I also overheard them speaking about someone else' complaints that a room was not clean, and a neighbor told me she had to make a complaint of a "musty smell." This