Had THE WORST experience at The Akari. - The Araki - Buy Reservations
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🤮 1/5 - Had THE WORST experience at The Akari.
By 👻 @KavWon .., 02/23/2017 3:00 am
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We made our reservation on the phone and spoke with a lady who informed us full payment of 600 pounds was needed to be taken to secure the reservation and that there was a 24 hour cancellation policy (i.e. if we cancelled less than 24 hours before our reservation we would lose the full payment). No other policy was communicated to us. On the day of our reservation, several roads in London were closed due to road works and traffic was exceptionally bad. We called to inform them we were running late due to traffic and they informed us we had to be there by 6.30 latest. They called us several times after, checking where we were and we updated them constantly on our estimated arrival time. Upon arriving the door at 6.29pm, whilst simultaneously still being on the phone with them saying we have arrived - the door was locked and we could not enter. We called informing them we were outside but they simply said it was already 6.30pm and they could not let us in as this was their restaurant policy. We tried pleading with them to let us in and we would forgo whichever course they had already served but they still refused flatly saying this was their late policy.We told them that at no point was their late policy communicated to us (until we were actually running late), and it is not even on their website! Had we known prior we would not have made the reservation as we were on a tight schedule that day as we had just arrived from overseas (the restaurant reservation lady also knew we were arriving on that day). They were not apologetic at all and at one point even said "it is not their problem" when we were sincerely trying to explain the traffic situation. The manager even continued to explain he had customers previously who did not show up and gave false credit card numbers to which we already said we had fully paid and the transaction had gone through last week and why couldn't they just let us in! We tried asking for them to reschedule our reservations but they simply refused and hung up the phone. We have dined at many Michelin starred restaurants and have not experienced this level of un-hospitability and terrible service. This is truly unacceptable!
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