No longer 5 Star treatment - The Breakers Palm Beach - Trade Reservations
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Palm Beach's Best Hotels that are most frequently booked by customers of The Breakers Palm Beach
🤢 2/5 - No longer 5 Star treatment
By 👻 @Colette B, 12/26/2023 3:00 am
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Unfortunately if you actually stay on the property during the holidays like I did it is NOT a 5 star experience. They give no preference to their guests that stay on property and it has lost all of the “magic” of the holidays. We waited over an hour to be seated in a restaurant. The whole reason to stay on property was to accommodate my parents with limited mobility and not have to leave the hotel. When we were seated finally the service was subpar. We had to return undercooked meat 3 times. Well done meat is usually easy to accommodate. It does appear they accommodate instagram influencers who show up to take photos and not order food and share a single drink. We received no extra attention from being a guest. Now I know that everyone stays at a much less expensive hotel in town and just visits the hotel and restaurants. At $1800 a night you would think you would be treated so much better. They could not even accommodate adjoining rooms. I assumed the hotel was full only to learn there were empty rooms everywhere. Now that the magic is lost we will definitely not be returning again.
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