Bad April Experience Meant No Return in June - The Cache at Ginger and Baker Fort Collins - Buy Reservations
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🤢 2/5 - Bad April Experience Meant No Return in June
By 👻 @Ted H, 06/22/2021 3:00 am
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Yesterday was our wedding anniversary. We had been to The Cache for a past anniversary dinner. But I did not consider it this year because of our dining experience in April. We love the Ginger & Baker complex and their other dining options. We did delivery during COVID to support them. We were excited to cautiously return to dining out in the spring. We went on a Thursday night a week after they reopened. They had limited capacity and a very large group in the side room. The staff were clearly taxed. Our entire evening took over two and half hours from walking in to paying. The entire experience was off, not leisurely. Wait times for first drinks & entrees were long. The server never acknowledged the extreme delays in our food arriving. Staff buzzed by oblivious. Another table had to flag down a passing food runner to pay. All restaurants have off nights. And coming back from a lengthy COVID closure was certainly a good reason to give leeway. My wife contacted the restaurant via email the next day about our experience. The reply was pretty much an "I'm sorry about your night" with a request for additional details like names of staff involved and more specifics. Management didn't know how bad the night before had been? We'll return to the other dining areas, but probably not The Cache. You can't charge big city prices and offer bad service & have no talking to patrons & explaining that there are problems. The food was excellent that night, for what it is worth.
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