DO NOT BOOK THIS HOTEL!! - The Commerce Inn New York - Buy Reservations
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🤮 1/5 - DO NOT BOOK THIS HOTEL!!
By 👻 @Kimberly K, 08/17/2022 3:00 am
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I booked a room in this hotel last February for August 11th because my husband and daughter were traveling to Buffalo to attend a concert. When they tried to check in that afternoon, they were told the reservation had been canceled that morning by Expedia. We had received no message from Expedia saying that had happened. My husband called Expedia and was told that the reservation was still active and had not been canceled by them. The hotel was a adamant that it was cancelled. My husband then asked if there still rooms available and was told there was. He showed them his reservation confirmation and asked them to honor the original reservation since we didn’t cancel it and was told they would give him a room but only for over $300 MORE than the original price we booked at. We suspect that the hotel canceled the reservation so they could charge the much higher rate because of the concert that evening. It makes no sense that Expedia would cancel it. When I asked the hotel representative why Expedia would cancel they said they do that if they run the credit card for payment that morning and it’s declined. However, the email we received from Expedia the Sunday prior reconfirming the reservation stated payment was to be made at the hotel upon arrival . Also, the card we booked the room on is active and has no balance so would not have been declined if they did try to run it. Also, my husband was not the only person they did this do. While he was waiting in the lobby trying to sort this out, there were at least 3 other couples who’s reservations had also been canceled and all of their original room rates where the same as ours. In the end, my husband refused to pay the exorbitant rate of almost $500 for a one night stay and instead decided to drive the 2 hours at midnight to go home.
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