Needs some MAJOR TLC - The Commerce Inn New York - Buy Reservations
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🤢 2/5 - Needs some MAJOR TLC
By 👻 @Stephanie S, 10/25/2021 3:00 am
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I booked the Comfort Inn in Hamburg just to get away for a couple of days! I specifically asked for a room with a tub so I could take a bath and a 12pm check-out (instead of 11am). Was told both were fine.
Get to the room and I immediately noticed a stale musty smell. Thankfully the windows open, however there was a lovely dead spider on the window sill, and a large live on on the wall by the window! There were also several stains on the back of the curtains. Speaking of stains, the carpet was stained in several places and so were the sheets and blankets. In fact, one blanket had an old blood stain on it! GROSS!
The "high speed wifi" is a joke and couldn't even handle facebook on my laptop! The room amenities listed HBO, but the channel doesn't work on the TV.
The beds are hard! They add a mattress cover to try to make them softer, but that was compressed and useless. The pillows were clumpy and had zero support. The flat screen TV, was in fact a flat screen, but it is TINY! Oh, and the remote was filthy! You would think in COVID times, that would be something that was wiped down between guests!
The room overall wasn't filthy or anything, but there were a couple areas that could have used a better cleaning. For example, behind the bathroom door obviously wasn't swept.
All that being said, it was fairly quiet, which is what I was looking for! However, the tub I requested, didn't seal properly, so it slowly leaked all the water out while I was trying to take a bath. AND no one informed housekeeping that I had requested a 12pm checkout, so I was wakened by them POUNDING on the door at 10:55am!
Spent $200 to destress for a few days and left more stressed than I was when I arrived! Overall, VERY disappointed!
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