Extremely poor service - The Diamond Jubilee Tea Salon at Fortnum & Mason London - Buy Reservations
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🤢 2/5 - Extremely poor service
By 👻 @FindingNemo25, 02/06/2023 3:00 am
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We were really looking forward to the Afternoon Tea at such a well known establishment. Food was good although the cream cheese, mint and cucumber sandwich was a bit of an odd mixture. Service, however, was sadly lacking. The staff bringing out the food were working hard but that is not the case for the waiters who seemed more interested in greeting each other and having a chat than checking if we had everything we needed or would like some more. When we came to pay (with gift voucher), it could only be done by a ‘Manager’ who was clearly more interested in his conversation with another ‘Manager’ from the other part of the tea room and we had to wait 10 minutes before it was actioned! Good service and attention to detail was lacking. If it’s not being given by the ‘Managers’ then Fortnum, you’re going to fail.
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