Great place that is losing its spark - The Dolder Grand Zürich - Trade Reservations
Save up to 30% at The Dolder Grand Zürich!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Superior Room
- Double Room Superior365 Ft2 34 M2 Forest V Iew Double Room
- Any Deluxe Room
- Double Room Deluxe 377 Ft2 35 M2 Alpslake View Double Room
- Any Suite
- Junior Suite Superior 53 M2 570 Ft2 Forest Yard View Whirlpool
- Junior Suite Deluxe 580 Ft2 54 M2 Alpslake View Whirlpool Junior
- Junior Suite Grand580 Ft2 54 M2 Panoramic Viewwhirlpool Junior
- Suite Superior 893 Ft2 83 M2 Partial Vie W Sauna Butler Service
- Suite Deluxe1044 Ft2 97 Sqm Panoramic View Whirlpoolbutler
- Suite Grand 1119 Ft2104 M2 Panoramic View Roof Terrace Butler
- Golf Suite 1770 Ft2 170 M2 Panoramic View Butler Service Golf
- Suite 100 1770 Ft2 170 M2inspired By The R Olling Stones Butler
- Masina Suite 1770 Ft2 170 M2inspired By Gi Ulietta Masinabutler
- Carezza Suite 2460 Ft2230 M2 Inspired By Al Berto
- Terrazza Suite/390 M2/sauna/terrace/butler Service
- Maestro Suite 4300 Ft2400 M2 Inspired By He Rbert V Karajan
- Any Standard Room
- Suite100 1300 Sft 120m2 Inspired By The Rolling Stones Butler
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Zürich's Best Hotels that are most frequently booked by customers of The Dolder Grand Zürich
😒 3/5 - Great place that is losing its spark
By 👻 @travel_the_world364, 07/29/2022 3:00 am
|
I have stayed at the Dolder Grand many times, but recently was my first time since covid. I have long regarded this hotel as one the best in Switzerland, but I was sad to see that it is losing its level of quality and service. I write this review in hopes that the management becomes aware of the downgrading changes I observed in the hotel. Firstly, we had many troubles with the F&B department. We stayed 4 nights at the hotel, and every single night we had a problem trying to have dinner on the property. The fine dining restaurant was closed and the only option was Saltz. They simply did not want to make space for us (hotel guests) in the Saltz restaurant for dinner. After speaking to the front desk and being told that F&B would contact us by phone to solve the problem (which never happened), we were left with no place to have dinner. One of the front desk employees even had the audacity to tell us to eat in our room with in-room dining. In no luxury establishment do you tell your long-standing guests to eat in their room because they cannot be accommodated in the hotel's (breakfast) restaurant. If I wanted to eat in my bed, I would stay at home... After contacting the front-desk multiple times, as the concierge did not answer, we become very frustrated with the lack of communication on the hotel's part and no option for us to have dinner. Once the restaurant got back to us, they agreed to make space for us on the last night. When we got to the restaurant, we were appalled to see that most tables were empty. The spa remains one of the most special parts of the hotel. The room was still at a great standard, although needed some repairs such as broken light bulbs and damaged furniture. However, the linens have surely downgraded. The bathrobes we received were in very poor condition (with holes) and of a much lesser quality than previously before. This was also the case for the bed sheets. But the most unappealing amenity was the "sustainable" slippers, which quite literally felt like cardboard disposable paper slipper. Not what you expect at a place like the Dolder Grand. While sustainability is important, it should not compromise standard of quality. Luxury is about choice, sustainable options should be offered to those who want it, but not forced on everyone. On the other hand, the staff at the bar, especially Jean-Claude were extremely welcoming, warm, and professional. Similarly, the doormen were always very kind. They were missing proper uniforms, however, which did not give a good image. Overall, I wish the management takes into account these issues and addresses them for others' stay at this hotel. Its a magical property with so much history and charm, it would be a shame if it continues losing it.
0 Replys
0 Comments |
Be the first to Reply |