Good times, bad times. Overall verdict after test unfortunately unsatisfactory. - The Dolder Grand Zürich - Trade Reservations
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🤮 1/5 - Good times, bad times. Overall verdict after test unfortunately unsatisfactory.
By 👻 @Ruben K, 02/29/2024 3:00 am
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First of all, very friendly staff. Very attentive. We were always offered help. When we checked in, however, we felt it was a disorganized mess. Small tables, everything was cramped. You have to "stand around" until you are asked. It has the character of a youth hostel. Subterranean. Unfortunately, customers were not asked to give a drink while they waited. Unfortunately, the price-performance ratio is also very subterranean. Starting with the very small spa area, the hotel room furnishings with "IKEA" standards (terrible, you don't feel welcomed as a guest, the bathroom is good except for the door to the toilet which you can hardly open because of the bathtub - everything is very cramped) and the parking lot which, according to the hotel, is public and cost 40 CHF for an overnight stay. The room was also thoroughly checked. Dust on the headboard and the bottle opener was missing - it was then brought - but first we as customers were asked to search through everything ourselves, drawers etc. - ahhhh, that's not possible. Only after a long phone call did the gentleman finally come. Dear Dolder: that's not acceptable. In the evening we ordered everything from the room service menu. Several dishes and drinks - we wanted to really test it out. The food was good to very good. You can't complain. But: We left the large table with lots of food (around 10 dishes) standing. They simply removed it from the hotel room WITHOUT asking. Absolute no-go. You have to ask the customer to pack something up. The food was simply removed in the morning(!). Verdict: absolutely inadequate. Now please read carefully, dear Dolder: With an overnight stay price of around 1,200 CHF, letting the customer leave with a parking space on departure results in the overall verdict: customer orientation completely missed, repeat factor equal to zero. A hotel that welcomes a customer and claims 5 stars has to serve the customer with the appropriate respect as a customer. It is not service if you have to pay 40 CHF for a parking space at such prices. If the hotel doesn't understand that, the future of the hotel is rather poor for us. The customer is king, which means providing impeccable service FOR the customer. The beautiful view of Zurich doesn't help either. Overall rating for this hotel: adequate to poor.
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