Very Disappointing - The Hart Lounge London - Buy Reservations
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🤮 1/5 - Very Disappointing
By 👻 @Pel M, 02/16/2023 3:00 am
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What a shame, had great expectations and a lot of planning went in to this night out to celebrate my birthday. Firstly, the venue looks nothing like the Instagram stories and pictures. Secondly, we tried to order our food, to be told after every request that they didn’t have it available. As the majority of starters and mains unavailable we made a decision to leave, to then be met with a hostile waitress telling us we had to pay for the untouched water that was ordered (when we thought we’d be having a meal there). Instead of apologising for half the menu options being unavailable we got told the manager must be called. The manager came and stated that on this occasion the water was on the house. Very patronising. Any other newly refurbished restaurant would have been apologetic and invited us back with complimentary drinks when a full menu was available. Shame as we had great hopes that this place would be a regular spot for us but the attitude of the staff was appalling and off putting.
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