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The Hart Lounge London Tripadvisor Reviews
Latest Reviews On Tripadvisor
40 Reviews
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Very poor quality food
Was not impressed at all, the service was terrible, we were not even given chop sticks or soy sauce with the sushi. The sushi platter also came with the end part of the roll which had no filling on it, it should not have been served on the platter. The burger my friend had looked and tasted like it came from a cheap kebab/chicken shop. There was also barely an meat in it and it was stuffed with soggy lettuce. The music was also way too loud, waiters and staff were unfriendly too.
Be the first to ReplyGood atmosphere Shisha Lounge
Nice shisha lounge , good atmosphere. Great place to go on a date or on a night out with friends. Also a bar separate to the lounge which gets popping after. Nice food as well, and drinks, but fairly expensive
Be the first to ReplyGood vibes
As per usual amazing service great music good shisha and of course parissa one of team members makes the evening as comfortable as possible
Be the first to ReplyCome here over everywhere else!!
This place provides the most refreshing drinks aswell as a unique dining experience. The staff are so accommodating and provide additional features if necessary. Highly recommend!
Be the first to ReplyAwful service
I went to Hart Lounge last night with 3 friends for drinks and shisha. We ordered the shisha and waited about 30mins before asking one of the waitresses where it was. The waitress then proceeded to tell us that the shisha is not coming and that the shisha is now ‘closed’. This was to our surprise because why weren’t we told this sooner? We then spoke to a different waiter. He managed to sort it out and get us some shisha. We then ordered a second round of drinks. They eventually brought over 2 out of the 4 drinks. We then asked where the remaining 2 drinks were and were told they were coming. We asked multiple waitresses but the drinks never came. When it came to settling the bill, the order was far from correct. They didn’t just try to charge us for the 2 drinks that never came, but they also added 6 more drinks! The waitress stated she and other waitresses, brought our drinks over multiple times and that we drank them… this was all lies. We ended up disputing the bill and had to argue with the waitresses. It got to a point where we suggested they check the CCTV footage. (Whether or not they did or not is unknown and unlikely). In the end a different waiter (or manager, I am not sure of his position) agreed to amend the bill so that we paid for only what we received. I drove an hour to visit Hart Lounge and left very disappointed. Awful service.
Be the first to ReplyBest bar around Southgate
Simone is so friendly and helpful, as are all the staff. Beautiful venue with great drinks and events. Definitely recommend!!
Be the first to ReplyTerrible
First time been out in a long time! Went out with my friends as the staff was extremely rude and immature because me and my friends were dancing. They were laughing at us!!! And my other friends who walked past a couple of immature girls with their partners, they decided to push my mates, because of there insecurity! No support from the staff!! Never ever will go there again
Be the first to ReplyCarys x
Carys was amazing! Fab cocktails thank you :) love that you can bring dogs here too I recommend xxxx
Be the first to ReplyGreat service
Had a really good time with my mate. Anna was really good and looked after us. Greeted us with a smile and helped us whenever we needed something. 5*
Be the first to ReplySo great
I loved the food! And the staff made me feel welcome, the manager explained all the menu and was really careful regarding all my allergies! She was great!
Be the first to ReplyNice experience
My experience was amazing, the food and the service! The staff was really friendly! Great place to eat sushi during the week!
Be the first to ReplyFantastic new menu and refurb!
Fantastic new menu and decorations. Really impressed with the refurb and the atmosphere will be coming back again very soon!
Be the first to ReplyDinner in the hart lounge
Came with a few friends for dinner, really enjoyed the pan asian style cuisine. Friendly staff, nice atmosphere.Definitely worth a visit if your in the area.
Be the first to ReplyFood review
So disappointed by this place, food was awful and service non existent, half the menu was not available and not even loading on the phone, we should have left but decide to stay and support as empty place ordered pan Asian food super dry and tasteless, no one asked if we wanted more drinks and pretty much no service for the prices they charge, super expensive not worth it guys unless you are into lounging and loud music then go for that and not the food, needs a massive improvement.
Be the first to ReplyVery Disappointing
What a shame, had great expectations and a lot of planning went in to this night out to celebrate my birthday. Firstly, the venue looks nothing like the Instagram stories and pictures. Secondly, we tried to order our food, to be told after every request that they didn’t have it available. As the majority of starters and mains unavailable we made a decision to leave, to then be met with a hostile waitress telling us we had to pay for the untouched water that was ordered (when we thought we’d be having a meal there). Instead of apologising for half the menu options being unavailable we got told the manager must be called. The manager came and stated that on this occasion the water was on the house. Very patronising. Any other newly refurbished restaurant would have been apologetic and invited us back with complimentary drinks when a full menu was available. Shame as we had great hopes that this place would be a regular spot for us but the attitude of the staff was appalling and off putting.
Be the first to ReplyMums Birthday - WHAT A NIGHT!
All I can say is… WOW! A night to remember to say the least! Ang was our server for the evening and she really did go above and beyond to make sure we were catered for and attended to at all times - nothing was too much of an ask and she really did make our night. The food was phenomenal - we had plenty of starters and Hart Grills to share and everything was cooked to perfection. The bar staff were amazing and the drinks were too noch! Simone was amazing as always and I’ve never seen anyone manage to take on as many tasks as she did and still give the best service… this is also a big credit to all the bar staff - including Laura and George who were so kind and attentive. All the managers and waitresses provided the best service, including Deborah, Yiannis, Omar, Mel, Fern, Marla, and Sophie. I was over the moon with the evening and will continue to come to the Hart for many years to come! Thank you to everyone for making my mums birthday so special. - Deanna :)
Be the first to ReplyHart
Great atmosphere, friendly professional staff. Especially Simone the bar manager. Simone always greets you with a smile, her bubbly character is contagious and nothing is ever too much. Highly recommend for drinks / shisha / food and dancing.
Be the first to ReplyAttentive hosts, delicious meals and a good playlist of music at the restaurant with ambience setting in North London
We arrived quite late in the evening around 10pm on a weekday without reservation, and we were greeted by a lovely and attentive host called Ang. As a regular customer at The Hart Lounge which I usually go there for shisha and a glass of mint tea on my own or with a friend since I live five minutes away from the lounge, I have seen vast improvements in terms of hospitality, food, decoration and vibe. Their digital menu is well-designed and can be accessed via QR code on the table. At the beginning, we ordered grilled halloumi as a starter and mixed grill for two. For drinks, the mocktail is very limited as there were only three types of mocktail available to the customer. I requested watermelon cooler and Ang said they ran out the juice which I was quite disappointed and I was looking forward to that drink. At the end, we ordered lychee and strawberry mocktails. For shisha, Ang recommended that we should ordered a mix of frozen blueberry and lychee flavours which go nicely with mocktails we ordered. And it did went well, thanks Ang! However, my strawberry mocktail is a bit too sweet for me and it was bit bland when I almost finished drinking my drink. The starter and main courses came together which was fine, as the halloumi dish came in six pieces which are enough for two people to share. The peach pickle dip that came with the halloumi was very delicious and we requested for another dip and it came in the bigger size. The main course, we had one skewer of lamb shish, one skewer of chicken shish, one skewer of lamb kofte, salads and pilaf rice. You get side options either rice or chip but we went with rice. Meats were delicious and there was no fault with its quality and pieces' size. However, this main course is not enough for two people and one person could finish this meal. It costs £23.99 which is expensive and I suggest they should review this mixed grill by adding more food in order to justifies the cost. The shisha lasts about an hour and a half, and the staff was attentive and asked us about the shisha. We were delighted with the shisha and the service provided. Later on, we decided to order the dessert and asked Ang's recommendation. She prefers waffle but we like crepes. She suggested that we should get crepes with chocolate sauce, whipped cream and brownies pieces. Therefore, we took her recommendation. After 15 minutes, we got bit distracted with the talk and smoking shisha, and we did not realised the time and our dessert had not arrived. We called one of the staffs to check the order and they came back saying brownies pieces are out of stock. Not a good sign. But the staff suggested alternatives; biscoff or ferraro rocher. So we asked for ferraro rocher. Five minutes later, the dish came. Two crepes covered with thick and milky chocolate sauce and sprinkle with ferraro rocher pieces that been cracked and spread across the dish. This crepe dish is good enough for two people after having decent starter and main course. At the end, we went to the front and the total bill came in approximately £108 for two people. We settled the bill with American express card and we look forward to another evening at the hart lounge soon.
Be the first to ReplyDo not attend poor hospitality!
- [ ] Meli from hart lounge, i know I intended that u were amazing because I was Intoxicated. I woke up the morning keeping my eyes on peel for the receipt, I understood that it was complicated when I said my order, but I at least expected you to repeat the order back to me. I was upset that this happened because you had asked me intently “are you on coke” which means (without slang) are you on cocaine) I answered in shook with a no and didn’t how to reply without ruining my best friends birthday. Then you the host of our table recommend a £70 “fruity shisha” and lied about our shisha mentioning our it would be £70 when it ended up being £250 which was absolutely shocking. I didn’t realise until I checked the bill the next morning and questioned it. We waited an hour and 45 minutes for our shisha coal to be changed and it didn’t, I had to get up and ask for it be changed. Besides that service in the whole was worthless. I work in a Michelin restaurant, and no matter what guest spend I will always treat them with the same level of service and hospitality, but this place didn’t. I can keep on going but I want to keep it minimised, so please do not attend this Shisha lounge if your expecting good service to come with the price.
Be the first to ReplyDinner at The Hart Lounge
Great meal, friendly staff and good music Visited based on 4 plus trip advisor score and was not disappointed We were served by Ang
Be the first to ReplyThe best lounge in north London!
I have visited the Hart Lounge a vast amount of times and my experience gets better and better every time! Simone is the life and soul of the Hart and runs that bar like she built it herself :). The cocktails are 10/10 and the food always leaves me wanting more. You always know where to find me on a Friday and Saturday… the music is popping and so is the overall vibe! I am addicted to the Hart and I can’t wait for the weekend. The staff put their all into pleasing their customers - they always go above and beyond to suit their needs. I can’t wait to return this weekend!
Be the first to ReplyFantastic visit
I came here with colleagues to celebrate the start of the summer holidays. Had the most lovely time. The food was incredible, very fresh and tasty. The service was impeccable, especially Ang who was warm, welcoming and went above and beyond to accommodate us. Will definitely return.
Be the first to ReplyFirst visit for birthday celebrations
I honestly didn't know what to expect when I was told my friend was having his birthday here, so I was going there with a complete open mind. Although we was booked in as just a group of guys and girls came later on, we was still welcomed nicely. The security were professional, fair and friendlier comparing to other places. The bar staff and the shot girl are incredibly friendly and made you feel very welcome here. As we arrived before it was busy we had our own table and kept that the whole night. The music was very good, the drinks were good too, however I would say for a bar that wasn't in the city be prepared to pay city prices, saying that though.. because of the atmosphere you do accept that they can justify those prices being slightly higher. The other customers there were also quite friendly, guys had mutual respect for each other and girls smiling. Overall pleasantly surprised with the whole night. I'd recommend this place for anyone wanting a fun night and although we didn't eat I heard they do good food, and there's a shisha room at the back which apparently is good also. So plenty of reasons to return again in the near future.
Be the first to ReplyThe Full Package!!!
I don't normally write reviews but this place deserved it! I booked my pre - Birthday celebration dinner here there were 22 of us and we had the BEST time, if you want good music, good vibes with food and an amazing service to go with it then this is your place! The food was great! and there was plenty of it!!! Our waiter was Marios he was AMAZING nothing was to much for him and he was so professional, Ang the manager on the night was AMAZING she really looked after us, not forgetting the bar staff they were lovely and the drinks were FAB!!! I would highly recommend this place, if you're looking to have fun and let your hair down with family and friends then this is the spot. The DJ was on point and will keep you moving!!! I had such a good time that I booked my actual Birthday dinner here a week later and I wasn't disappointed!!!
Be the first to ReplyGreat food great location great area great!
We arranged a family get together and the food standard did not disappoint! All dishes came at the right temperature, consistency and taste! Highly recommended!
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