Very disappointed! - The Ivy Tower Bridge London - Buy Reservations
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🤢 2/5 - Very disappointed!
By 👻 @Jackie, 08/11/2022 3:00 am
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I booked two weeks in advance and pre ordered a glass of champagne and complimentary birthday chocolate plaque as it was my mums birthday. Upon arrival we were taken to the bar area as our table wasn’t quiet ready which was fine. However, we were then greeted with the chocolate plaque at the bar when having drinks. I’m sure we should have been greeted with the chocolate plaque after our food not before? Thought the communication between staff members should have been a lot better here! Like I said before I ordered champagne for my mum earlier in the week and even sent a remind email two days ago and it was agreed we’d have this when seated. Did we? No. We didn’t receive any champagne. We then ordered a bottle of wine. It never came. We have food and it still never came. I was then given the bill with champagne on, the birthday plaque and also service charge. I was very disappointed to be give a bill with all of this on when it never happened. I chose The Ivy especially for the birthday gestures as my mum is a single mum to 3 children and hasn’t had an easy life. So to not be given the full expectations was hugely disappointing. Although, despite the upset a lovely gentle who was the general manager called Callum was very kind and I will give credit to him. However, I won’t be returning. Hugely disappointed.
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