Great location, but not the best service - The Loeb New York - Buy Reservations
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😒 3/5 - Great location, but not the best service
By 👻 @Curtis, 02/08/2022 3:00 am
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My now fiancée and I traveled from the UK to visit New York in December for our anniversary. I was planning to propose to her in the park one morning, and celebrate by coming here afterwards as it looked like such a lovely place (and it really is!). I really wanted to make it a special moment, as it should be, and enquired about arranging to have flowers and champagne waiting for us at the table. I also asked about the boats, but these were over for the season which wasn't a problem. I reached out to them and was met with unhelpful and abrupt responses despite making them aware of the situation. I was open to suggestions or any advice you might expect to give a visitor arranging a special occasion at your restaurant. I got none. In the end, I could only arrange for the Champagne to be waiting at the table, as I called around local florists to arrange for flowers (Loeb eventually said these had to be below 30cm in height) but they couldn't guarantee they could be delivered in time. I received heartwarming responses from the florists though, and they wished me the best of luck with the proposal, nothing like this from Loeb. A manager then emailed to reassure me it would be a memorable experience. When we got there, I had to ask for the Champagne as it wasn't there waiting for us. They were kind enough to give us a surprise free dessert and wished us a Happy Anniversary. I thought maybe the proposal would have reached their notes but maybe I expect too much. We tipped regardless, as the food really was good, however, the excessive floor heating made us and a few seated around us quite uncomfortable while eating. The service was impersonal, and not what you'd expect for the price. The people at the door/reception looked like they didn't want to be there either. There's certainly room for improvement here.
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