This would have received 4-5 stars except for the service - The Promenade London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of The Promenade London
😒 3/5 - This would have received 4-5 stars except for the service
By 👻 @A G., 03/28/2023 3:00 am
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This would have received 4-5 stars except for the service at the end. Our server came by to advise his shift was up so I would have assumed someone else would cover but no we were ignored. As my credit card was on the reservation we considered just leaving after flagging down one person saw him talk to a server and point to us and we were still ignored. Prior to that, the service was great. Our server was attentive, made us laugh and made suggestions for teas including how to prepare. We weren't huge fans of the desserts, most sandwiches were great and the pre-dessert. The dining room is beautiful and there is a piano player. It wasn't noisy but there are many people walking thru to the 2 restaurants in the back which is distracting. This is one of the most expensive teas around (more than ritz) so based upon the price point, service issue, dessert and set up with restaurants behind im deducting 2 stars.
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