Short version: Be prepared to be treated with less respect - The Ritz-Carlton, Boston - Trade Reservations
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🤢 2/5 - Short version: Be prepared to be treated with less respect
By 👻 @Kim T., 09/13/2023 3:00 am
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Short version: Be prepared to be treated with less respect because you booked a standard room and didn't look like someone going there for business, and you're someone who does not have "Titanium Status." Location is nice though. Long version: This was our first time staying at the Ritz-Carlton, and we had really high expectations since it is a 5-star hotel after all. To preface this, my husband and I were celebrating our honeymoon in Boston, and we let them know this when we booked our stay. We booked a king room, so this experience may differ from the other suites they have. Let me start with the positive aspects of our stay, as this list will be rather short. - We enjoyed the location of the hotel. It was right next to Chinatown and Boston Common (a super beautiful park). - The chocolates were good. - The room attendants and cleaning staff were very polite and helpful. Now on to the negative parts of our stay: This place felt more like a 3-star than a 5-star hotel. - The room had less amenities than a non-luxury Marriot hotel (which is the parent company of Ritz). We visited a relative who happened to be staying at the Renaissance (a Marriot hotel in South Boston) and we noted that their rooms had nicer views and the exact same amenities (plus a mini fridge that is not just for bottled drinks and a coffee maker). The beds and pillows felt exactly the same. The furniture in their room was newer. - There is no free gym with this hotel even though most booking websites will advertise like it is included with your stay (which it should be for how much you're paying for the room). The gym is an Equinox Gym, but you have to pay an extra 20 dollars per day to use it and it is not exclusive to the hotel. - The lighting was dim and a little depressing. The overall decorations for the hotel were little and mediocre. - A valet parking fee was on our bill at checkout, despite the fact that we don't have a car. It doesn't make sense that we would have this charge at all as there was never any mention of us needing parking. There should be no confusion about if someone did or did not have valet parking. We noted this happened to some other people in other reviews. - They did not do anything special for our honeymoon - which was disappointing because most nice places will. A relative said that when they went to a different Ritz for an anniversary, the experience was amazing, they were given a bottle of nice champagne, their room was upgraded to one with a nicer view and the staff was very friendly to them. This Ritz did not do anything until prompted with a question on the last day of our stay. They brought us what tasted like chocolate covered pop rocks and 4 other assorted chocolates haphazardly placed onto a plate, and a typed out note that basically just said thanks for staying with us on your honeymoon. This looked nothing like the pictures we've seen from other positive reviewers, so we were highly disappointed. - Our room faced an apartment building and a tiny sliver of the park. Finally, despite the fact that you are paying more money than usual to be a guest here, the hotel staff will treat you differently based on the way you look and act. The doorman was rude to us, and the concierge wouldn't even look at us when we walked by. We were never greeted in any way when we came in and out of the hotel, but we noticed that other guests that came in right before us would be greeted. I would rather stay in a place where the staff treats you well regardless. We will not be coming back to this location and we will be skeptical of other Ritz locations in the future.
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