Always a great experience - The Ritz-Carlton, Lake Tahoe Truckee - Trade Reservations
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Truckee's Best Hotels that are most frequently booked by customers of The Ritz-Carlton, Lake Tahoe Truckee
🙂 4/5 - Always a great experience
By 👻 @Jon M, 02/08/2023 3:00 am
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I’ve stayed here 30-40 nights in the past few years, it’s probably one of my favorite hotels, in no small part because of the location. It’s true ski-in/ski-out, located mid mountain at Northstar - you can’t beat it. My recent visit was great, as always, but not perfect. One thing I have noticed over the past few years is that there seems to be a lot of turnover. This isn’t unique to this location, but it seems like the Ritz-Carlton way is getting a little lost in the shuffle. Multiple times I had issues and went to speak to the front desk for help, and the response was a lot of over the top friendliness and apologies but no real solutions. I get it - when you’re new you don’t want to do something you’re not supposed to, but that’s the reason you spend so much to stay at the Ritz, they take good care of you and make things right when something goes wrong. What I will say is this issue doesn’t seem to extend to management. I had a few issues with check-in, and Lara at the front was amazing to work with and helped make things right for me. Similarly, Mike at the bar was awesome in every way. It’s interactions like those which keep me coming back year after year. Hopefully they’ll be able to work out the rest of the kinks now that we’re on the other side of COVID.
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