While I usually refrain from leaving negative reviews, my - The Ritz-Carlton New York, NoMad - Trade Reservations
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🤢 2/5 - While I usually refrain from leaving negative reviews, my
By 👻 @Phuong T., 12/30/2023 3:00 am
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While I usually refrain from leaving negative reviews, my recent experience at this Ritz-Carlton has left me quite disappointed. As a loyal Titanium member of Marriott, I've frequented various Ritz locations and 5-star hotels globally. Though I'm understanding about room upgrades, the delay in the manager's response - three days - was concerning. More so, despite my wife's pregnancy and our repeated room service requests for a well-done meal, it consistently arrived undercooked. Definitely safety issues here. A particular incident where I was mistaken for an Uber Eats driver when asking for water was disheartening. As a doctor and a successful entrepreneur with 8 figure annual revenue businesses, being misjudged due to my appearance felt disrespectful. Moreover, our key cards malfunctioned, including the mobile app key, requiring three security calls for resolution. Considering the Ritz's premium pricing, I expected a superior and luxurious experience. The service fell below par, leaving me hoping for improved staff training. I'm disheartened by the possibility of any discriminatory behavior.
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