Let me start out by saying that this property is in an - The Sagamore Bolton - Trade Reservations
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🤮 1/5 - Let me start out by saying that this property is in an
By 👻 @Jordan H., 10/22/2023 3:00 am
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Let me start out by saying that this property is in an absolutely beautiful location on Lake George. Unfortunately, that is most of the positives of the Sagamore. Now, the negatives from two frames of reference: the hotel itself, and what it's like to have your wedding here. The property is split into the lodges (cheaper, not facing the lake, and attached to the main hotel) and the actual Sagamore main building. For our wedding, we stayed in the main building in one of the bigger suites facing the lake. The hotel is historic, but as the rooms have not been updated, it has the same charms as staying in a funeral home. The rooms have that distinct "old" smell baked right into the carpet and bedding. The bathroom fixtures gives you memory of the 80s (note: I mean 1880s, not 1980s), with toilets that are not flush to the wall (what a pun) nor aligned with it, and a sink smaller than an antique middle school water fountain. Imagine getting prepped for your wedding with those materials, it's a blast! The fridge in the room is not concealed by anything, and the low hum is just loud enough to keep you up at night wondering why you've chosen to have your wedding here. An existential crisis that'll be sure to keep you guessing, as you look over at the "still hanging in there" antique furniture that was on its way out 50 years ago, the last time someone had the misfortune of giving a damn about maintaining this place. The room was over $800 a night in 2022, in October. Don't worry! Your breakfast is NOT included, so you can really feel the value. They also charged a resort fee (which I believe is illegal in NY) without any of the resort facilities being open. All the benefits of 1 star accommodations at the 5 star price. Nice. The worst part about all of this is they can charge that much because of their location. They offer NOTHING of value to justify their price besides the area around the hotel. Anything could be here to make use of this beauty and charge a premium. Hell, why not just have a Walmart here with windows? That would be pretty cool. But the poor rooms are not the main cause of my problems with this place. Trying to plan a wedding at the Sagamore has been one of the worst experiences in my life, and I mean that sincerely. The 8 months of planning, from tour date to wedding date, was nothing but pure stress and agony. I know planning a wedding is not easy, it's stressful, whatever. Doing so at the Sagamore makes everything much, much harder. When touring, they'll be excited to make you feel like you should spend your tens of thousands of dollars on the beautiful location. They'll answer your questions thoughtfully, tell you they're there whenever you need them in case there any concerns or questions, and that they'll do everything in their power to make the experience perfect. Then you put your down payment in, and there will be radio silence until the next payment is due. You are not important. You are not cared about. They'll only care maybe a week before your wedding. We had tons of questions due to the ambiguous language in the wedding packet. We'd send e-mails over. Nothing. We'd call. Leave voice mails. No returns. In the winter/spring months? "Oh, this is our low volume time so we're mostly out of office." In the summer/fall months? "Oh, this is our busy season so we can't get back to you." Great! They're around to help you 0% of the whole year! AMAZING. Those drapes you see in all of the brochures and pictures? Not included. You need to rent them from another vendor for 4k+. No need to let you know that until you put your deposit down! Oh, you'd like to taste the food? Well we'll only let you taste some of it. Also, if you want to invite anyone with you, it's $150. That's right. $150 to let your parents come with you. That's so COOL. Don't worry, when money is involved, they'll be HAPPY TO TELL YOU. Also, my father reserved the rehearsal dinner room in May, and we had an e-mail confirming as such. 4 days before the rehearsal dinner, our planner told us the reservation was CANCELED. My own planner (shout out to BigAndLittleEvents, highly recommend) salvaged this situation with a really strong e-mail detailing how poor of an experience working with the Sagamore has been. Somehow, we got our reservation back (the one we've had for 5 months). The sales team at this place needs to be removed entirely and restarted. Every single person on that team showed extreme incompetence and gross negligence. It's been a year now, but I hope someone has heavily reviewed the staffing and ceremoniously fired the individuals involved. I do not regret having my wedding at the Sagamore, but I do regret putting my wife and myself through the unquantifiable amounts of absolute bullshit this place put us through. I recommend all who consider booking this place as a wedding venue to ask yourself: how much is your mental health worth during this joyful time of your lives?
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