Awkward service ruined the wonderful food - The Silver Birch London - Buy Reservations
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😒 3/5 - Awkward service ruined the wonderful food
By 👻 @Malika S, 01/28/2024 3:00 am
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This is my second time coming to The Silver Birch. The food was very good as usual, but the service left me feeling awkward and uncomfortable. My partner and I dined here at lunchtime on a Saturday. Apart from us and one other couple, the restaurant was deserted, and the food was coming out rather quickly - almost too quickly for us to really savor it. I had the same experience the first time I had visited last year, but had put it down to the restaurant being busy on a Friday night. One specific incident I wanted to highlight is that between the starter and the main course, I got up to use the ladies room. The waitress was distressed to see me get up, and I told her I was only going to use the restroom. She told me “but we were about to serve your food”. I didn’t know how to respond to this. She then went and reported this to the American server / maitre d / bartender, who came and told me “but we were just about to bring out your food”. He genuinely wanted me to return to my seat! I felt quite irritated at being reprimanded twice like this, and I told him I would only be a moment. I also peeked into the kitchen, and my food wasn’t yet on the serving window, so they couldn’t have even finished plating yet. And even if they had, surely they could have kept my food warm for a few minutes, or just left it at my table if they were that overwhelmed? This felt truly surreal; I felt as though I was at school and needed not only the teacher’s but also the headmaster’s permission to use the washroom. I tried my best to enjoy the meal after this incident, but I just felt awkward and couldn’t wait to leave. I felt that the staff thought that I was beneath them and I had committed some sort of faux pas by daring to get up during the meal just for a few minutes. I shouldn’t need to defend myself, but I’d like to point out that I’m no stranger to fine dining, and don’t think I broke any unwritten rules during our meal that could warrant such treatment from the staff. At the end of the meal we couldn’t wait to pay our bill and escape. Despite the incredible food, I just feel too awkward to come back and face the staff, so I won’t be returning or recommending the restaurant to friends, but I hope that management takes this feedback positively and tries to create a more comfortable and welcoming atmosphere at The Silver Birch!
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