Poor customer service - The Slanted Door Stamford - Buy Reservations
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🤮 1/5 - Poor customer service
By 👻 @OxfordBblue, 01/15/2024 3:00 am
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After a fabulous dining experience at THE COSY CLUB in Stamford, we went on for drinks and happened upon The Slanted Door. We asked for a drinks table and were seated by waitresses at a tall table just inside the door on the left. Since it was my husband’s birthday, we decided to have cocktails and began to peruse the menu. Five minutes later, the door flew open and in stormed an agitated man who marched to the bar. He rounded on us and shouted at us across the diners, ‘You can’t sit there!’ We stared at him thinking he was a customer, however when he continued to berate us for sitting on ‘A table just for dining’, we realised to our shock that he was a member of staff! Then, after I had asserted that we had been seated there by his staff, he continued to insist we were in the wrong as his staff ‘Didn’t know we shouldn’t sit there!’. Worse still, he went on to put it to the public vote and announced loudly to our fellow customers, ‘Does anyone mind these people sitting here?’. Puzzled and surprised, everyone stared at him and agreed that we were quite welcome to our table! However, by this time, we had drawn the conclusion that we certainly didn’t want it and wouldn’t be staying! The man in question was informed that he had been most rude and lacked customer service skills, he didn’t care one bit. He seemed perfectly happy that the establishment didn’t need new customers, obviously they have enough already? Needless to say, if you want a relaxed and happy evening out this is not the place for you! My husband and I, along with our two adult daughters took our custom elsewhere and continued our fabulous evening at THE WINEBAR in Stamford, that was very welcoming and enjoyable 😁
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