Stoped into this place yesterday, Tuesday, March 12 at 4 pm - The Snug San Francisco - Buy Reservations
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🤮 1/5 - Stoped into this place yesterday, Tuesday, March 12 at 4 pm
By 👻 @Dan E., 03/13/2024 3:00 am
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Stoped into this place yesterday, Tuesday, March 12 at 4 pm hoping to enjoy some happy hour drinks and have early dinner. Unfortunately, the experience left much to be desired. Firstly, the nitro margarita tasted like artificial citrus and was far from enjoyable. Despite hearing great things about the food, we were disappointed when a young female did not allow us to order chips and salsa, despite nachos being on the menu. The inconsistency was baffling, especially when the app they use to order clearly showed nachos with chips and salsa. Even when I was willing to pay $15 for nachos with just the chips and salsa, the staff refused to accommodate. $15 dollars for chips, what business denies this request?? They lack traditional service, as everything is ordered through a QR code at the table. While I usually don't mind this approach, especially when the staff's attitude is subpar. They were unfriendly and unaccommodating throughout our visit. The lack of flexibility, unwillingness to accommodate requests and the unsatisfactory cocktails was our sign to take our business elsewhere. While the space itself is nice and locals may enjoy the food because it's convenient for them, I would never recommend this place or return myself out of choice. The 20% fair wage surcharge seems disproportionate when considering the level of service provided. As someone who typically tips generously, I believe in fair compensation for staff, but it should be reflective of the quality of service received.
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