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The St. Regis Bal Harbour Resort Reviews from The Last Year
poor security
Rented 4 rooms. left some personal items behind in one of the rooms, never found them, I guess I have to agree with the other review, very poor security for such a high end hotel. Main Telephone operator had a terrible way of dealing with the guest
Disappointing
I recently stayed at The St. Regis Bal Harbour on business. Having recently stayed at The St. Regis in Buckhead, I had extremely high hopes for this property. Upon arrival, no one greeted me or offered to help me with my bags. I made my way to the reception desk where 2 people were working. Each employee was helping a guest. It took well over 20 minutes before they were able to help me and then it took an additional 10 minutes before I received my key. The entire process was very unorganized. The employee checking me in seemed fairly new and when he asked for help from his manager, the manager seemed annoyed. Upon check-in, my first impression was that room was nice, but has definitely seen a lot of wear - button broken on lamp, rust stains on lamp shades, cracked touch screen panel, and handprints all over walls and sliding glass door. Overall attention to detail was severely lacking. It was not what I would have expected from this brand. Restaurant staff at Atlantikos was inconsistent. When they were on point, it was great, when they weren't it was extremely frustrating. Checkout was a process as well, finally someone pulled me over to the concierge desk and helped me there. Again, this took way too long, about 10 minutes. All in all, I would not choose to stay at this property again.
Not as good as it used to be
March 24-28, 2024 stay. Stayed at this resort at least 5 times in the last two years. It used by be our favorite place in Bal Harbor area. Love the beach, the hotel and loved the service as well as the proximity of shopping. This time, the experience was different and made us think that we do not wish to return. We arrived around 7pm, our check in was the dullest one I've experienced in the last decade. From arrival at the front door and the bellman who was considering if a greeting is in order, to the greeting at the registration desk, which was extremely flat, super short and abrupt. The usual offer of a glass of sparkling wine or water was not presented, until the guest checking in next to us, who arrived later and was offered one by hotel staff who was handling their arrival. Dinner at the Burger Bar ( which was transformed into an Italian pop up place was weird), we were not greeted, I had to approach the bar after standing awkwardly in the doorway for a few minutes, we were told we could sit anywhere, the service was slow, we had to flag someone down a few times to ask for most common items. Atlantikós was very busy every day for breakfast, the first morning, there was a line of about 20 people, extending all the way to the pool area. We chose breakfast instead of points during arrival, but did not get to eat breakfast not even once during our stay. The room. The mini fridge was not fully stocked. The next day some additional soda items have appeared in it, they also appeared on our final bill, but I did not argue... We have booked an ocean front room, the room we were given was ocean view, while the views are pretty good from all the ocean facing rooms, there is a price difference in booking between the two categories. I did reach out the hotel team a couple of times regarding this discrepancy. Each time I was given the same text response stating that someone will get back to me, but nobody did. I followed up, heard the crickets. I did not bother with the front desk. After my arrival experience, my expectations were low with their ability to resolve or at least provide a sound explanation. I do want to note an amazing job of the staff at La Gourmandize One of the ladies even recognized and acknowledged us from previous stays. Which was probably the nicest interaction with the staff on this trip. Our son also had a great experience with the staff member at the gym. I sincerely hope the resort will review and re-evaluate their customer service situation. We used to love coming here, but after this last time, I am not certain if this location be considered for future stays.
Best Hotel
This is our favorite hotel! Everything here is top notch from the ambiance, food, service, and location. The beach crew does an awesome job making our beach days easy and enjoyable! Diego took extra great care of us and helped us get setup even on the busiest days. 10/10
Best experience ever
Diego over at the beach was so professional and attentive he continuously checked up on us through the day and made our day so much better will most definitely be coming back very soon and will ask for him, staff inside was very polite and gracious
Abysmal service and no longer a good hotel
Having stayed here before and as someone who is loyal to the St Regis brand we wanted to stay here once more while in the Miami area. It is very clear the hotel and service have deteriorated vastly from our previous stay in 2016. Check in was very disappointing. We were greeted by Benjamin who after thanking me for my Gold level loyalty immediately told me check out is at 11am and late check out cannot be guaranteed. I hadn't even asked about a late check out! However I then mentioned it was an Amex FHR booking with a 4pm guaranteed check out and nothing more was said. He then had system errors on his computer meaning I had to move to another desk to allow him to fully access my reservation. He told me he was new and then asked a free colleague for help logging into the system at the other desk. His colleague declined to help him! Luckily another colleague soon came from the back office and was able to help him. The reservation was an American Express Fine Hotel and Resorts booking therefore we arrived at 12.45pm to enquire if early check in was available. I was told it wasn’t and I understand that as the 12 noon check in benefit isn't guaranteed. Benjamin told me he would e-mail me to advise when my room was available. This didn’t happen. My room was still not ready over 3 hours later when I returned to reception at standard check in time of 4.00pm and spoke to Riccardo. He told me our room was in the final stages of preparation and again I would be contacted by e-mail when ready. Again I wasn’t contacted and we returned to reception at 5pm to see what was going on. We were reminded by Riccardo standard check in time was 4pm and we should wait for the e-mail. I reminded him it was now 5pm. Another member of staff on reception then immediately gave me our keys which were already prepared and in an envelope with my contact details written on it, which were never used to contact me. While I understand 12 noon check in isn’t guaranteed under Amex Fine Hotel bookings, I find it totally unacceptable to finally gain access an hour past standard check in at 5pm and for two members of staff to fail to honour their commitment to contact me. Goodness knows when I would have been given the room if I had waited for a non-existent e-mail. While waiting for the room our luggage was taken and stored in a room in the lobby. We were told we could access our suitcases if needed. While sitting outside in the warm sunshine we wanted to change into more comfortable clothes. When we asked a lobby staff member to access our luggage we were given free rein of the room, which contained numerous pieces of other guest's luggage, without anyone checking our identity or our luggage receipt. This is a security risk as anyone with malicious intent could access the room and help themselves to anything. We then removed all valuables from our suitcases as we didn’t trust they would be as safe as they could be if kept in the luggage room. Our luggage was eventually delivered to our room by a porter who had an attitude that he would rather be anywhere other than at work. Breakfast the next day in Atlantikos was an ordeal. The food was really nice, however after asking and then being subsequently ignored by 4 or 5 different members of staff, including the manager, at the hot counter, we waited almost 25 minutes for poached eggs and then gave up. 30 minutes after first asking, a waiter brought over the poached eggs followed by the restaurant manager to apologise. While we were relaying our concerns to the manager he simply walked off, he couldn’t care less. This is absolutely not what we would expect a manager to do while engaging with a customer. On the second day bar service at the tranquility pool was a total farce. We asked a member of staff for our bill when it was time to leave. The staff member was standing behind the bar next to the pool doing absolutely nothing except browsing her phone. She said "your server is coming" and then immediately walked off when asked for the bill. This person returned to the bar about 15 minutes later and continued to do nothing but stand and browse her phone again. There was no sign of our server. After waiting over 30 minutes for the server to appear we gave up and made our way down to the bar under the tranquility pool to sign the check. When we asked at the bar there wasn’t even a check open in our name. We then had to wait while the bar staff sent for our server to confirm what had been ordered. The USD 55 resort fee charged to our bill - we have no idea what benefits this afforded us as it wasn’t mentioned at all during check in or during our stay. Appears you just get charged this and expect nothing in return. There were a few good points. Angel who works in the bar was as nice and efficient as he was before when he worked in BH Burger during our last stay. Samir the waiter in Atlantikos was good and very proactive and was very apologetic for the bad service, more so than the actual manager was and Samir had nothing to do with the bad service. The food was very good. The ladies who arrange the towels on the loungers by the pool are very good, friendly and professional. When we checked out the reception staff did ask for feedback on our stay and acknowledged our concerns. I don't expect this will change anything at all. Funnily enough, while we were checking out and giving feedback the customer at the next desk had a large list of complaints for the reception staff which I found amusing. The absurdly high price for this hotel I would be happy to pay if the service was up to standard as the hotel decor, food quality and amenities are actually good. Unfortunately the service was deplorable and not what I expect in a five star hotel paying USD 1,600 a night. I bitterly regret my decision to return to this hotel having endured the service I did on this occasion. I sincerely doubt I will return and will likely chose alternative properties on my next visit to Miami. My tip, save yourself some money and frustration and choose to stay elsewhere!
St Regis beach 🏖️
Amazing Place great weather beautiful hotel !!! a great time!! Marina , she make me is Amazing service and she was help me with everything!!! I love this place and will recommend to my friends and family very clean and neat Hope to come back next year!
Beautiful stay!
We had a great experience at The St. Regis! We’ve been coming here for many years and this time around Mia was super helpful. She accommodated us with any request we had. Our room was immpecable and they sent us a fruit basket in honour of our anniversary.Thanks for a great time! We will be back soon!
St. Regis Bal Harbor exceeds expectations !
This is a great hotel. The front desk woman I forgot her name was so nice when I checked in. My baggage was still in Newark and I was frazzled to say the least. She upgraded me to a suite that was ready . It was beautiful with a kitchen. The bellman were most helpful and brought my bag to the room the next day when it was finally delivered. The Hotel is very nice and there are 3 pools. You don’t have to fight for seats. The beach is lovely although I only went once. Pool service and beach service are very good . They have a sign not to bring in outside food but some people did anyhow. Breakfast was very good and the entire staff was so nice. They could use another restaurant for fine dining in my opinion. But there are many restaurants nearby and the mall is across the street. Thank you again for the fine service and vacation!
Juan and Rickey are the best
Juan, is hands down the best employee at this resort.We had poor service to begin with, but our second day Mr. Juan made up for that. He deserves an award for his service honestly! Mr. Juan & Mr Rick are awesome! We are definitely coming back in because of them! It was my 21st birthday and they definitely made it one to remember! We highly recommend this resort, only because of their 5 star service, and kindness!
Luxury with Mixed Feelings: My Stay at the St. Regis Bal Harbour
As a seasoned traveler and Marriott Titanium Elite member, I approach each hotel stay with certain expectations, especially when it comes to brands known for their luxury and service. My recent stay at the St. Regis Bal Harbour Resort, a brand celebrated as the pinnacle of Marriott's luxury portfolio, was met with anticipation and high expectations. Despite the St. Regis's reputation and the steep $1700 per night room rate (though I utilized points for my stay), my experience fell short of the expectations set by such a prestigious brand. Additionally, I redeemed 2 of my Marriott Nightly Upgrade Award (NUA) Certificates for a suite upgrade, a perk I highly value as part of my Titanium Elite status. My enthusiasm was piqued when I received an email days before our arrival, inquiring about our plans and preferences—a gesture that promised a tailored and memorable stay. However, the reality of our 2-day visit began to diverge from my expectations soon after our arrival. Following a 30-minute Uber ride from the airport to the northern Miami Beach location of Bal Harbour, we were greeted by the valet but encountered a delay at the check-in. Despite no visible queue, a 5-10 minute wait without immediate attention from the front desk staff was our first sign that the service might not meet the St. Regis standard. Though the concierge offered a token bottle of water during our wait, the check-in process, when it did happen, was less than welcoming, with little to no introduction to the property or its amenities. The room, while nice and boasting an impressive bathroom and high-quality amenities, did not deliver the "something special" I expected from a suite upgrade at such a cost. In essence, it felt more like an enlarged room with a grand balcony overlooking the ocean rather than a true suite—a disappointment given my previous experiences with NUAs at other hotels. The property itself was beautifully maintained, with private pools and direct beach access, where the staff was attentive in providing beach essentials. Dining on-site offered excellent service and quality at the pool and breakfast buffet, with a few standout interactions that highlighted what St. Regis service could be. Stepping out from the resort, Bal Harbour and the bustling Miami Beach area treated us to a mix of dining and shopping experiences. Right across from the hotel, the Bal Harbour Shops offered a variety of luxury shopping and dining, and just a couple of blocks away, we found a Starbucks and a CVS – perfect for grabbing anything we might have forgotten. Alongside the beach, there's this lovely path for walking or biking that goes on for miles, north or south. The hotel even offers bikes for rent, which we thought was a great touch for enjoying the scenic route right at our doorstep. Despite the luxury setting, the hotel atmosphere felt more pretentious than welcoming. In comparison to my recent stay at the Penha Longa Resort, a Ritz Carlton property, where the service was outstanding and genuinely friendly, the St. Regis didn't quite measure up. It might have been the steep prices or perhaps our initial experience set a disappointing tone for the rest of our stay.
This place is unbelievable
My wife and I visited the St Regis bar by chance one evening as we explored Bal Harbour. The experience is hard to put into words. Matthew is an amazing mixologist, the drinks were superb. He even created a new cocktail on the spot that my wife loved. The sushi rolls are also expertly crafted and the highest quality. We will be back and highly recommend this establishment.
We have high expectations for hotel at a price like this.
However I wouldn't think the Regis at Miami worths it. Cons: We asked the front desk about motorcycle rental, they said they will contact us about it with more details, and we never heard from them. There's a stain on the sheet when we moved in. The TV is super small, even the Marriott Biscayne Bay has bigger and better ones. The fridge doesn't work. The toilet lid makes a huge sound when you put it down like in Motel 6. There's statches inside the tub. The balcony is dirty, The benches are full of dirts. The control system is absolutely stupid. Pros: The tub is big. View is good. The end.
Place has gone downhill significantly.
The staff seems unhappy. And management just isn't present at what used to be one of the highest end resorts in south Florida. Staff also told us they think the hotel is selling and that is why the service is not good anymore. Will not stay again. Very expensive room rates without the great service.
A few birthdays ago we did a group celebration at high tea.
It was incredibly high quality. From service to selection and the goodie try oh my. I need to make my way back here for that. Very nice ambiance as well. More recently I attended an Indian Persian wedding at the hotel. The wedding hall with view was beautiful. Popping up to the rooms is five star finishings and comfort. The place is expensive. They're looking to deliver in five star experience looking for that five star customer.
The best weekend! Room was spectacular, food was wonderful,
The best weekend! Room was spectacular, food was wonderful, but they need one more eatery on-site. The pool area was wonderful, only downer was the Spa. We had a couples massage and we could hear all the playground noise outside the window. So it took away from the full zen atmosphere for the price you pay. Otherwise a solid place.
I want to love this hotel.
The architecture and decor is outstanding. First class. The valet staff is friendly, quick, and professional. I've never had issues with housekeeping. Love the location, love the pool, love the beach access. I can't say enough great things about the pool. The ADULT pool. The one upstairs that's reserved for people who don't scream and splash. It is PURE JOY and my choice for BEST HOTEL POOL IN THE USA 2023. And I've been to most of the high-end ones all over the country. Perfectly heated, always immaculate, friendly staff, great view of the ocean, large and comfortable. Prepare to pay about $1000 a room per night, even in off-season. Here are the issues that need attention: 1. Maintenance and construction noise by the pool. I don't pay this kind of money to not be able to relax all day at the pool. I have, on more than one occasion, attempted to get a guest relations manager to stop very loud noises from tile cutting going on right next to the pool. The manager REFUSED to come to the pool, claiming he "couldn't leave his desk." I finally went over there myself and pulled the plug on the cutting machine and told the workers to go home. 2. Lower management staff is always very young and inexperienced. Not what you'd expect at a hotel of this caliber. They are ill-equipped to solve issues with guests. Their boss, the General Manager, is often nowhere to be found (or likely hiding in a back office). 3. I travel with a service animal. I've stayed here for 2 weeks at a time on 4 previous occasions. Never an issue. On visit #5 I was treated like a potential problem, not as a VIP. I was illegally asked for paperwork to prove my dog was a service animal. I was asked to sign illegal forms which stated my service animal could not accompany me into bar and restaurant areas. I was asked to pay an extra "cleaning fee." Of course, I was going to put up with none of this discriminatory nonsense, and had to cross out several sections of their form. 4. This is Miami. Heat can exceed 100 degrees F. The air conditioning in the rooms and hallways is horribly inadequate. Even after informing management of my need for a room that could get down to 65 degrees F, they were unable to accommodate me. I have had several interactions with engineering staff. They told me the building was simply not engineered for that kind of cooling performance. So my breathing suffers at night. 5. Do NOT arrive early and expect to get into your room. Many non-stop flights, like mine from Missouri, land in Miami at 9am. This means you will likely arrive at the hotel around 10.30am. Even if you "check in" on the Marriott app, you are NOT checked in. I was told no, check-in time is at 4pm and anything before that is subject to availability. So on my last visit I was sleeping on the couch in the lobby, exhausted from having to get up for a 5am flight. Housekeeping didn't arrive to start cleaning rooms until late morning. 4 hours later I finally got into my room. I asked staff what VIP people do to avoid this and was told to spend an extra $1000 to pay for the room on the day PRIOR to my arrival. Wow. I suggested they simply not sell a group of rooms so that early arriving VIPs can be accommodated. Judging by their reaction to that concept, it's clear they have no intention of doing that. 6. The Marriott app wants to be your best friend. But using the chat feature for issues is hit or miss. You'll end up talking to a robot for the first few minutes PRETENDING to be a person. After a wait you may or may not get a real person to chat back. Often I got someone that didn't really speak English. If I had to guess, this chat feature is being outsourced by Marriott to Malaysia, and all messages are likely relayed back to the hotel. This is a guess on my part, as I've had this problem at all Marriott properties. 7. Room service is OK. The menu is very limited; the service charge is not. Do NOT tip. It's already been charged to you. So, you think these issues are enough to send you running down the street to the Ritz Carlton? You could make that choice as I did once, but believe it or not, it's even worse over there.
First the bad: I called housekeeping at three different
First the bad: I called housekeeping at three different times hours apart and they never showed to clean our room. When I spoke to the housekeeping manager we set a time for them to come daily for the rest of the trip. He offered me a bottle of wine for my trouble and then never delivered it. Very weird The good: after the first day housekeeping showed at the correct time daily. The resort is beautiful. Service from the pool is outstanding and the rooms and views are stunning. The great: I had an accident in the bathroom and they sent Hubert up to help me patch up my cut toe. Great guy and I know his job is to make sure I don't sue but that was never going to happen anyway it was an accident but he was very helpful and followed up the next day. He offered me a day bed at the pool which I didn't take him up on. Again not their fault I'm blind without my glasses
Miami Beach's Best Hotels that are most frequently booked by customers of The St. Regis Bal Harbour Resort
Ranked #12 in Miami Beach's Best Hotels.
What happens if my bid expires unanswered?
By 🦩 @FluffyStar64, 07/08/2021 8:55 pm
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Hi I am new to the platform. What happens if I bid on a restaurant reservation expires and no one has responded to the request?
4 Answers
4 Comments |
Don't like the Answer? Add another one. |
Answer from 🥷🏻 @ColorfulRod45 (07/08/2021 9:28 pm)
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Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
2 Comments
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By 👻 @FirmOffer13 (11/24/2021 2:53 pm)
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By 🥷🏻 @ColorfulRod45 (11/24/2021 3:12 pm)
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Answer from 👻 @ZestfulField70 (06/26/2022 1:42 pm)
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My reservation expired but I did not get a credit and I see no way to cancel. How do I the funds back as a credit?
1 Comment
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By 👻 @ZestfulField70 (06/27/2022 3:00 pm)
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Answer from 👻 @ColloquialPosition80 (06/03/2022 2:36 pm)
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I have a similar question, it seems like when money is refunded it doesnt go immediately what is the process of this since its essentially a debit card and not a credit card
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Answer from 🧌 @ExpensiveKey54 (04/21/2023 6:17 pm)
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The funds go back into your account and you can place a new bid
1 Comment
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By 👻 @IncontrovertibleHeart63 (08/06/2023 9:49 pm)
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